[Remote] Specialist IS Business Systems Analyst

Note: The job is a remote job and is open to candidates in USA. Amgen is a leading biotech company dedicated to serving patients with serious illnesses. In this role, you will analyze business requirements and translate them into effective information systems solutions, collaborating with cross-functional teams to drive operational efficiency and support system implementation.ResponsibilitiesLead end-to-end business analysis for complex initiatives, from discovery through deliveryPartner with stakeholders to define business needs and translate them into clear, actionable requirementsManage scope, priorities, dependencies, and timelines across multiple initiativesFacilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and executionCollaborate with product and engineering teams to ensure solutions meet business objectivesAnalyze business processes and drive improvements through optimization and automationDevelop and maintain key artifacts including user stories, process flows, and data mappingsSupport testing, including UAT, to ensure solutions meet functional and business requirementsIdentify risks, gaps, and data issues, and drive timely resolutionSupport integrations and ensure seamless data flow across systemsDrive cross-functional alignment to deliver high-quality solutions on timeSupport go-live and hypercare to ensure stability and successful adoptionContribute to AI-driven and agentic solution initiatives by defining business use cases and requirementsSkillsDoctorate degreeORMaster's degree and 2 years of Computer Science, IT or related fieldORBachelor's degree and 4 years of Computer Science, IT or related fieldORAssociate's degree and 8 years of Computer Science, IT or related fieldORHigh school diploma / GED and 10 years of Computer Science, IT or related field5+ years of experience in business analysis, requirements gathering, and functional solution design3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systemsStrong understanding (3+ years) of Agile, Scrum, and Design Thinking principles3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria3+ years of experience managing stakeholders and working across business and technical teams2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspectiveExperience in healthcare, life sciences, or patient support programs preferredStrong analytical and problem-solving skillsExcellent verbal and written communication skillsAbility to work effectively with global, cross-functional teamsHigh degree of ownership, initiative, and accountabilityAbility to manage multiple priorities in a fast-paced environmentCollaborative mindset with strong stakeholder engagement skillsStrong presentation and facilitation skillsBenefitsA comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accountsA discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plansFlexible work models where possible. Refer to the Work Location Type in the job posting to see if this appliesCompany OverviewAmgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases. It was founded in 1980, and is headquartered in Thousand Oaks, California, USA, with a workforce of 10001+ employees. Its website is http://www.amgen.com.Company H1B SponsorshipAmgen has a track record of offering H1B sponsorships, with 42 in 2026, 429 in 2025, 485 in 2024, 485 in 2023, 540 in 2022, 460 in 2021, 444 in 2020. Please note that this does not guarantee sponsorship for this specific role.