[Remote] Specialist, Human Resources (Tier 2.5)

Note: The job is a remote job and is open to candidates in USA. Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores and a commitment to diversity and inclusion. The HR Specialist will manage associate relations, ensuring timely responses to concerns and compliance with HR protocols, while providing guidance to leadership on policy and disciplinary actions.ResponsibilitiesConduct remote investigations as assigned by the Director/HR Manager/Supervisor identified through Case Management, Alertline, Social Media, and other modes of communicationFollow HR Services investigations to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough mannerWork with business partners to create a specific, measurable, actionable, realistic, and time-bound action plan with appropriate accountability within the investigation planAdvise on Corrective Action Guidelines adherence and counsel Leadership on policy violation disciplinary action to ensure consistencyAssist Leadership in redirecting Associates when necessary and formulating action plans with Leaders when potential associate problems are identifiedProvide counsel and guidance to Field Leaders, Distribution Leaders and Corporate Leaders, appropriate HR Business Partners and AssociatesReview and approve involuntary separation requests for Stores and Distribution Centers. Escalate as necessaryFacilitate and engage in ADA Interactive conversations based on requests from business units, documenting in the case management system and following up as neededWork with the Supervisor to interpret HR policies and procedures. Assist Field, Store, Distribution, and Corporate Leaders in redirecting associates when necessary; formulate action plans with managers when potential associate problems are identifiedWork with Supervisor to provide analytics and make recommendations to HR Leadership regarding potential associate relations issues based on trendsGather critical data (reporting, associate files, policy sign-offs, etc.) to assist Investigators in responding to allegations, 3rd Party charges, Unemployment claims, etcCoordinate and investigate Department of Labor claims as assigned. Attend state hearings as required, communicate with leaders on compliance standards, and partner with the Finance Team on the issuance of settlement payments as ordered. Track, record, maintain records, and partner with Legal as neededGuide Field, Store, Distribution, and Corporate Leaders in implementing and communicating policies and proceduresMeet established Service Level Expectations (SLE's), including expected case closure productivity and days to closeFollow all HR Services Investigations protocols and communications processesFinal Pay and effective scheduling within guidelinesRecommend follow-up on appropriate disciplinary action for repeat compliance issuesAssist in evaluating Human Resource training needs based on trends identified in case management; recommending training topics to be presented for Field, Store, Distribution, and Corporate LeadersRecommend HR Policy and process improvement recommendations to the Manager/Supervisor in response to changing needs or trendsMonitor final pay and effective scheduling compliance within guidelinesSpecial projects and other duties as assignedSkillsTwo or more years of HR experience preferredBachelor's degree preferredSome investigation experience preferredDemonstrates the ability to deal with ambiguityExcellent oral and written communication skillsWork independentlyExcellent analytical and customer service skillsHigh attention to detail and accuracyPowerPoint, Excel, and Word proficientBenefitsOur commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.We strive to be a positive force in our community.Career growth. We develop industry leading talent because Ross grows when our people growThe position may be performed remotely anywhere within the United States.Company OverviewFor the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $22.8 billion, Fortune 500 Company. It was founded in 1957, and is headquartered in Dublin, California, USA, with a workforce of 10001+ employees. Its website is http://rossstores.com/#.