[Remote] Specialist, Customer Support

Note: The job is a remote job and is open to candidates in USA. Ubique Group is a digital forward, consumer-driven powerhouse in the furniture industry, known for its expansive portfolio and commitment to customer satisfaction. The Customer Support Specialist will provide excellent service by resolving issues related to damages, defects, and errors in a timely manner while ensuring quality communication with customers and dealers.ResponsibilitiesEnsuresthat our customers/dealers are provided with quality customer service at every step of their inquiryEffectively and efficiently handle product claims within Salesforce CRM to ensure that the customer receives the appropriate resolutionEnsures that all processes and procedures are maintained, and a proper resolution has been providedProperlymaintainspersonal case queues within set parameters and closes claims within the requiredtime frameProvide first class communication with customers/dealers by being proactive and professional via provided email and call-based softwareProfessionally correspond with other departments within the company to foster awareness and data driven resolutions for certain products or issues that ariseManage email inbox to ensure all issues are addressed in a timely mannerAssist in gathering critical data on high priority issues and productsProvidein depthanalysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealersSkillsAbility to communicate effectively, verbally and in writingAbility to establish and maintain effective working relationships with employees and customersAbility to follow written and verbal instructionWorking knowledge of Office Suite to include: Outlook, Word, Excel, and TeamsAbility to multitask and conduct researchProficient keyboarding skillsTime management skillsHigh school diploma or equivalentProlonged periods of sitting and working on a computerMust be able to lift 15 pounds at a timeExperience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiriesCustomer Service experienceBenefitsMajor medical, dental, and visionbenefitsavailable day one no waiting period.Company-paid life insurance and employeeassistanceprogramfor all employees.401K with company match.Employee discount on Ubique Group products.Free office chair for remote employees.Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.Company OverviewUbique Group offers a broad assortment of top quality furniture at affordable prices for today’s residential and commercial customers. It was founded in 2001, and is headquartered in Cañón, Galicia, ESP, with a workforce of 201-500 employees. Its website is http://belnickinc.com.