[Remote] Specialist, Customer Support

Note: The job is a remote job and is open to candidates in USA. Bluebeam is a company that empowers people to advance the way the world is built through smart software solutions. The Specialist, Customer Support will interact with customers, answer inquiries, create sales orders and quotes, and assist with unique account or purchasing needs while demonstrating strong attention to detail and interpersonal skills.ResponsibilitiesAnswer incoming phone calls and emails from new customersServe as first line of escalation for issues with internal partners and external customersCreate new sales orders and quotes for customersDemonstrate strong attention to detail and a solid grasp of sales policies and best practicesAssist customers with unique account or purchasing needsWork interdepartmentally to support Bluebeam philosophies and goalsAssist teammates who perform different tasks within Customer SupportSkills1-2 years in a customer service, phone center or order entry positionProficient with MS Office applicationsComfortable learning new technologyExtremely organized and detail orientedA self-starter who is ready, willing, and able to own and prioritize multiple tasksMust be flexible and able to adapt to changes quicklyStrong interpersonal skillsExemplary verbal and written communication skillsTeam player who is willing to help othersExperience working both remotely and in an office environmentExperience with CRM and ERP systems (Salesforce and NetSuite especially!)BA/BS degreeBenefits100% paid medical premiums for employees, 80% paid for dependentsFully vested 401K right from the day you startGenerous PTO, including sick/mental health & volunteer daysFree & unlimited access to BetterUp Care, a well-being platformOpportunity for continuous professional developmentFree & unlimited access to LinkedIn LearningUp to $5K annual education reimbursement (after 1 year tenure)Company OverviewBluebeam pushes the boundaries of innovation, developing smart, simple project efficiency and collaboration solutions for design and construction professionals worldwide. It was founded in 2002, and is headquartered in Pasadena, California, USA, with a workforce of 501-1000 employees. Its website is http://www.bluebeam.com.Company H1B SponsorshipBluebeam has a track record of offering H1B sponsorships, with 7 in 2025, 3 in 2024, 1 in 2023, 8 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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