[Remote] Specialist, Customer Experience (Philadelphia)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the digital healthcare marketplace, addressing significant inefficiencies in patient access to care. The Specialist, Customer Experience role focuses on delivering exceptional service to healthcare provider accounts, building connections with providers, and ensuring effective use of the platform's features.ResponsibilitiesDeliver exceptional customer service to healthcare provider partners via calls, emails, and chatProactively upsell platform features and offer tailored solutions to meet provider needsIdentify opportunities to simplify and improve provider workflows on the platformRepresent the organization’s voice, creating positive impressions and resolving issues promptlyDevelop a thorough understanding of the platform to inspire provider engagement and adoptionMaintain accurate and detailed records of all customer interactionsCollaborate with internal teams to provide feedback on the provider experienceSkillsExcellent verbal and written communication and interpersonal skillsExperience in customer service, preferably in the healthcare or technology sectorsStrong problem-solving skills and the ability to adapt in a fast-paced environmentExceptional organizational skills and high attention to detailAbility to build rapport quickly with professional partnersCommitment to delivering high-quality service aligned with the organization's missionBenefits100% employer-paid medical, dental, and vision benefits401(k) plan with employer matchFlexible work environment and competitive paid time offPaid parental leave and fertility/family planning reimbursementSabbatical leave for employees with 5+ years of serviceCell phone reimbursement and corporate wellness programEmployee Resource Groups and community clubsCertified Great Place to WorkCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



Apply Now