[Remote] Specialist, Customer Experience (New York)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the healthcare marketplace sector, aiming to improve patient experiences through a digital platform. The Specialist, Customer Experience role is focused on delivering exceptional service to healthcare provider accounts, enhancing engagement and promoting seamless healthcare experiences.ResponsibilitiesDeliver outstanding customer service to healthcare provider partners via calls, emails, and chatProactively upsell features and simplify platform usage for providersAct as the organization's representative, creating positive impressions and offering proactive solutionsResolve issues promptly and maintain strong user relationshipsDevelop a thorough understanding of the platform to demonstrate its value to usersKeep accurate records of all interactions and ensure consistent service qualitySkillsStrong verbal and written communication skillsExperience in customer service, preferably within healthcare or technology sectorsEffective problem-solving skills and adaptability in a fast-paced environmentExcellent organizational skills and attention to detailCommitment to delivering top-tier customer service aligned with the organization's missionBenefitsFlexible work environmentCompetitive paid time offFully paid employee health benefits including medical, dental, and vision401(k) with employer matchCorporate wellness programSabbatical leave for employees with 5 or more years of servicePaid parental leave and fertility/family planning reimbursementCell phone reimbursementEmployee Resource Groups and community clubsGreat Place to Work certificationCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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