[Remote] Spanish/English Customer Service Representative - Remote TP83802

Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is partnering with Teleperformance to provide opportunities for U.S. military affiliated job seekers. They are looking for a bilingual Spanish/English Customer Service Representative to handle customer inquiries, provide excellent service, and resolve issues effectively while maintaining confidentiality.ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concernsFluent in English and SpanishHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredSkillsFluent in English and SpanishHigh School Diploma or equivalentMinimum of 6 months of customer service experienceMust be 18 years of age or olderAbility to type at least 25 words per minuteComfortable with desktop computer systems and have general knowledge of Windows-based systemsCustomer service and/or sales experience preferredKey Competencies: Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-OrientedInternet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed requiredCustomer service and/or sales experience preferredCollege degree preferred but not requiredBenefitsPaid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsCompany OverviewMilitary Spouse Jobs provides employment referral and job placement solutions to military spouses. It was founded in 2010, and is headquartered in Fort Myers, Florida, USA, with a workforce of 51-200 employees. Its website is https://militaryspousejobs.org.