[Remote] Spanish Bilingual Customer Experience & Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. BruntWork is a remote company seeking a Customer Experience and Administrative Coordinator to support daily operations and ensure customer satisfaction. The role involves managing scheduling, handling customer inquiries, and contributing to the improvement of customer service processes. Responsibilities • Serve as the primary point of contact for incoming customer inquiries, providing professional and friendly assistance • Gather and document detailed information from potential customers about their service needs • Scheduling & Coordination: Book cleaning jobs, confirm appointments, update CRM records and ensure technicians have clear instructions • Follow up with warm leads, track lead statuses and communication outcomes • Maintain accurate records and update customer information across multiple platforms • Reporting: Track leads, sales performance, and retention; provide daily & weekly updates. • Provide additional administrative and operational support as needed (ex. occasional social media posting during downtime or low inbound activity) • Collaborate with team members to ensure smooth information flow and customer satisfaction • Contribute to the continuous improvement of customer service processes Skills • 3+ years of experience in customer service or administrative roles • Excellent English and Spanish communication skills (both spoken and written) with a focus on professional phone etiquette • Outgoing personality with strong leadership and team motivation skills - team management experience is a plus • Highly organized and detail oriented • Proficiency in using technology (CRM Systems, Microsoft Office Word & Excel) and ability to quickly adapt to new software systems • Self-motivated with strong organizational and time management skills • Professional demeanor and customer-service mindset • Ability to work independently while following established procedures • Commitment to maintaining confidentiality and professional standards • Quiet, professional home office environment with reliable internet connection Benefits • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring Company Overview • BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is Apply tot his job