[Remote] Solutions Engineer - Enterprise - Mixed Industries

Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation, redefining customer interactions through AI. The Solutions Engineer will conduct research, engage with customers to understand their needs, and deliver tailored solutions while collaborating with product management and engineering teams.ResponsibilitiesConducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challengesCarries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentationsUses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD softwareDesigns and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during DiscoveryGenerates simple value statements illustrating the financial value of a Talkdesk solution to customersAssists with scoping SOWs for customer implementations as neededScopes, executes and manages customer pilots and POCsRespond to functional and technical RFI/RFP requirements and mapping said requirements to the software solutionWork closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmapsAssists with marketing and demand generation events as necessarySkillsB.S. Computer Science, Software Engineering, MIS or equivalent work experience5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customersBilingual in FrenchAbility to command the attention in a room by delivering compelling presentations and demonstrationsGood problem solving skills, including the ability to meet a business requirement with a technical solutionAbility to communicate complex technical concepts to both technical and non-technical audiencesExcellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customersKnowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plusKnowledge of UCaaS, CCaaS software is a plusKnowledge in web / scripting technologies is a plusBenefitsLong term incentives in the form of equityShort term incentives of either bonus or commissionMedical, Dental, Vision, Life and Disability InsuranceEmployee Assistance Program (EAP)401(k) planTalkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.Talkdesk offers 14 paid holidays each year.Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.Company OverviewDice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B SponsorshipDice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.