[Remote] Solutions Consultant - Enterprise and Enterprise Transformation (ET) Job Details | Avaya

Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps organizations forge connections, and they are seeking a Solutions Consultant to drive outcomes in their Enterprise and Enterprise Transformation segments. The role involves owning technical strategies for complex opportunities and building infrastructure to enable other consultants to execute effectively.ResponsibilitiesServe as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategiesAct as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmapLead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooksLead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitorsRepresent Avaya's technical perspective in customer Q&A sessions and security review callsOwn complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AEDesign POC success criteria strictly anchored to measurable customer business outcomes (e.g., agent efficiency, cost reduction)Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architecturesMentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEsOperate exclusively in the pre-sales and strategic technical domain. This role is structurally separated from post-sales ticket resolution, implementation delivery, and break-fix supportSkills6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platformsMinimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture)Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI modelsDeep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomesDeep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CXExpert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT)Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governanceExpert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mappingDeep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA)Deep competitive knowledge of rival platforms with the ability to architect compelling displacement narrativesMinimum 2+ years of experience actively mentoring, coaching, and developing junior technical talentExpert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancementExecutive presence and elite presentation skills; the ability to command a room of business and technical stakeholdersBachelor degree or equivalent experience in Engineering or Computer SciencePrior hands-on experience migrating legacy on-premises telephony architectures (e.g., Avaya Elite, Aura) to modern cloud environmentsFamiliarity with discovery frameworks like Selling Through Curiosity (STC) and NEPQ is a strong plusDemonstrated thought leadership, such as industry publications, speaking engagements, or recognized CCaaS/AI expertiseMultiple industry and vendor certifications such as Microsoft, Cisco or GenesysBenefitsBenefitsCompany OverviewAvaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.