[Remote] Solutions Architect

Note: The job is a remote job and is open to candidates in USA. Glean is a rapidly expanding Work AI platform that enhances productivity through intelligent search and AI-driven solutions. The Solutions Architect will serve as the primary technical advisor to customers, guiding them through the architecture, design, and implementation of Glean within their enterprise systems.

Responsibilities
• Establish and maintain your role as the customer's primary technical advisor
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
• Identify opportunities with the customer to expand the use of Glean within their business application architecture
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
• Be an active member of the Glean customer technical community

Skills
• Software development experience in at least two of the following: Python, Java, Go
• API and custom data integration experience in a Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
• Clear Communicator: professional presentation and interaction skills with both customers and internal teams
• Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
• Drive: ability to engage in and handle multiple issues of different priorities gracefully
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Bachelor's Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience
• Pre or Post-sales Solution Architect experience in a product-led company is a huge plus

Benefits
• Medical
• Vision
• Dental coverage
• Generous time-off policy
• Opportunity to contribute to your 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Healthy lunches daily

Company Overview
• Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://www.glean.com.

Company H1B Sponsorship
• Glean has a track record of offering H1B sponsorships, with 22 in 2025, 17 in 2024, 7 in 2023, 26 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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