[Remote] Software Training Consultant - ENT
Note: The job is a remote job and is open to candidates in USA. ModMed is a healthcare technology company focused on modernizing the healthcare experience through innovative software solutions. They are seeking a Software Training Consultant - ENT to train clients on their medical software, improve training materials, and contribute to the overall success of client practices.
Responsibilities
ā¢ Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
ā¢ Establish rapport; gain and maintain credibility with diverse audiences
ā¢ Report software improvements and enhancements to software engineers
ā¢ Help our clients adopt best practices in using our solution to manage their practice
ā¢ Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
ā¢ Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
ā¢ Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
ā¢ Record details of client feedback through the training process
ā¢ Contribute to the creation of training resource material
ā¢ Maintain certification of 80% or higher on all application material and quizzes
Skills
ā¢ Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
ā¢ 2+ years of experience in software training, implementation, and/or relevant medical practice experience (ENT preferred)
ā¢ Demonstrates good problem-solving skills and effective decision-making abilities
ā¢ Possesses excellent written and verbal communication skills
ā¢ Empathetic communicator with a consultative approach - able to see things from another person's point of view
ā¢ Ability to work independently as well as part of the training team
ā¢ Positive and personable attitude with a customer service focus
ā¢ A professional, patient, and balanced approach to handling difficult customer situations
ā¢ Able to establish and maintain effective communication and relationships with customers and teammates
ā¢ Takes initiative in goal fulfillment and deadlines
ā¢ Excellent time management and organizational skills
ā¢ Basic knowledge of Apple products including Mac, iPad, and iPhone
ā¢ Ability to easily learn new software
ā¢ Detail-oriented
Benefits
ā¢ Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
ā¢ 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
ā¢ Generous Paid Time Off and Paid Parental Leave programs
ā¢ Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
ā¢ Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
ā¢ Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
ā¢ Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
ā¢ Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company Overview
ā¢ Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments It was founded in 2010, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.modmed.com.
Apply Now
Apply Now
Responsibilities
ā¢ Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
ā¢ Establish rapport; gain and maintain credibility with diverse audiences
ā¢ Report software improvements and enhancements to software engineers
ā¢ Help our clients adopt best practices in using our solution to manage their practice
ā¢ Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
ā¢ Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
ā¢ Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
ā¢ Record details of client feedback through the training process
ā¢ Contribute to the creation of training resource material
ā¢ Maintain certification of 80% or higher on all application material and quizzes
Skills
ā¢ Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
ā¢ 2+ years of experience in software training, implementation, and/or relevant medical practice experience (ENT preferred)
ā¢ Demonstrates good problem-solving skills and effective decision-making abilities
ā¢ Possesses excellent written and verbal communication skills
ā¢ Empathetic communicator with a consultative approach - able to see things from another person's point of view
ā¢ Ability to work independently as well as part of the training team
ā¢ Positive and personable attitude with a customer service focus
ā¢ A professional, patient, and balanced approach to handling difficult customer situations
ā¢ Able to establish and maintain effective communication and relationships with customers and teammates
ā¢ Takes initiative in goal fulfillment and deadlines
ā¢ Excellent time management and organizational skills
ā¢ Basic knowledge of Apple products including Mac, iPad, and iPhone
ā¢ Ability to easily learn new software
ā¢ Detail-oriented
Benefits
ā¢ Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
ā¢ 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
ā¢ Generous Paid Time Off and Paid Parental Leave programs
ā¢ Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
ā¢ Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
ā¢ Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
ā¢ Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
ā¢ Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company Overview
ā¢ Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments It was founded in 2010, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.modmed.com.
Apply Now
Apply Now