[Remote] Software Technical Account Manager - Wichita, Kansas

Note: The job is a remote job and is open to candidates in USA. Axon is a company dedicated to enhancing public safety through technology. They are looking for a Technical Account Manager who will be the primary technical contact for law enforcement agencies, managing deployments and ensuring effective utilization of Axon's solutions to support their operational objectives.ResponsibilitiesServe as the primary technical point of contact for assigned agenciesDiagnose and resolve complex technical issues across Axon's software and integrated solutionsLead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teamsManage escalations and ensure timely resolution of customer-impacting issuesMaintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystemPartner with deployment teams to design, configure, test, and implement Axon solutionsSupport successful onboarding and transition to steady-state operationsHelp customers adopt new capabilities and incorporate technology into existing workflowsIdentify barriers to adoption and recommend best practices to improve utilizationSupport customers through operational and technology changes associated with new deploymentsBuild trusted relationships with technical and operational stakeholders within assigned agenciesServe as an advocate for customer needs and priorities within AxonConduct regular customer reviews focused on technical health, adoption, and operational successProvide guidance on product capabilities, integrations, and recommended usage patternsHelp customers understand how technology supports their operational objectivesDevelop an understanding of customer workflows and operational environmentsIdentify opportunities to improve efficiency, product utilization, and operational effectivenessSupport customer adoption of AI-powered capabilities across the Axon ecosystemCapture recurring workflow challenges and customer feedback to improve future deployments and customer experiencesContribute insights that help Product and Engineering teams better understand customer needsUtilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-makingAssist customers with data integrations, reporting requirements, and workflow visibilityMonitor customer health indicators, adoption metrics, and technical performance trendsUse data to identify opportunities for improvement and proactive customer engagementDeliver advanced product training and technical education to customer stakeholdersDevelop and maintain customer-facing documentation and best practicesHelp agencies build confidence in using Axon's solutions effectivelySupport knowledge transfer and operational readiness during deployments and upgradesWork onsite with customers as needed to support deployments, training, troubleshooting, and operational successMaintain strong awareness of customer environments and evolving needsSupport critical incidents and high-priority customer situations when requiredSkillsExperience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environmentsStrong troubleshooting and root-cause analysis skillsAbility to communicate effectively with both technical and non-technical stakeholdersExperience working across multiple teams to solve customer challenges and deliver successful outcomesFamiliarity with networking concepts, cloud technologies, system integrations, or enterprise software environmentsStrong organizational skills with the ability to manage competing priorities and customer needsInterest in helping customers adopt new technologies and improve operational effectivenessAbility to work independently while collaborating closely with cross-functional teamsCommitment to delivering exceptional customer experiencesAbility to obtain and maintain CJIS compliance and handle sensitive information appropriatelyExperience supporting public safety, law enforcement, government, or mission-critical operational environmentsFamiliarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologiesExperience with Power BI, SQL, dashboards, reporting tools, or analytics platformsFamiliarity with AI-powered products, workflow automation, or operational technology solutionsRelevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)BenefitsCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsCompany OverviewAxon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com.Company H1B SponsorshipAxon has a track record of offering H1B sponsorships, with 3 in 2026, 3 in 2025, 3 in 2024, 7 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.