[Remote] Software Support Senior Engineer

Note: The job is a remote job and is open to candidates in USA. Boomi is a fast-growing company that connects everyone to everything through its intelligent integration and automation platform. As a Software Support Senior Engineer, you will manage complex customer issues, provide technical expertise, and work closely with Product and Engineering teams to enhance customer satisfaction and product features.ResponsibilitiesManage complex customer issues and share technical expertise to ensure timely, accurate solutionsEngage with customers through virtual meetings, chat, and email to manage expectations, set priorities, and resolve technical issues related to our products, including configuration and networkingWork closely with Product and Engineering teams providing customer feedback to help identify new features and functionsSkillsEffective communication and presentation skills with both technical and non-technicalAbility to empathize with the customerExperience troubleshooting customer issuesAbility to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java ScriptWindows and Linux OS experienceCloud-based software application experience, including installation, administration, and troubleshootingAbility to analyze error logs for Java programs, Windows OS, Linux OSPassion to continue learningAdvanced knowledge of performance tuning techniques and toolsAmazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)Understanding of database administrationUnderstanding of network fundamentals, including network trace analysisAPI design and development experienceThorough understanding of how data is transmitted securely across the networkBoomi platform certifications and/or knowledgeNetSuite, Salesforce, Hadoop, Linux system administrationKnowledge of Postman and OAuth 2.0IT Consultant or Software Developer experience3 - 5 years work experienceBenefitsThis position is remote-friendlyAn overview of our benefits can be found hereCompany OverviewBoomi is a software firm that provides cloud integration solutions via a SaaS platform for providers to stay connected with their consumers. It was founded in 2000, and is headquartered in Conshohocken, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://boomi.com/.Company H1B SponsorshipBoomi has a track record of offering H1B sponsorships, with 11 in 2026, 33 in 2025, 37 in 2024, 28 in 2023, 75 in 2022, 46 in 2021, 60 in 2020. Please note that this does not guarantee sponsorship for this specific role.