[Remote] Software Engineering Manager - UCaaS (Remote)

Note: The job is a remote job and is open to candidates in USA. Sangoma is a company that builds technology to keep businesses connected, specializing in UCaaS and CCaaS solutions. They are seeking an Engineering Manager who will lead a team of senior software and infrastructure engineers to enhance their UCaaS voice platform, ensuring operational excellence and driving outcomes through collaboration and effective leadership.ResponsibilitiesLead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platformPartner with Product Management to define goals, set priorities, and translate strategy into executionDrive planning and delivery of new features and services while maintaining operational excellenceCoach and develop engineers through regular 1:1s, performance feedback, and structured growth plansLead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountabilityChampion best practices in infrastructure as code, reproducibility, automation, and observabilityStay hands-on by guiding architecture decisions and contributing to complex troubleshooting when neededStrengthen monitoring, alerting, and system visibility across our VoIP environmentEnsure voice infrastructure is highly available, scalable, and resilientSupport escalated technical issues and participate in an on-call rotation (approximately one week per month)Lead a high-performing remote team with trust, ownership, and clear communicationSkills5 years of software, infrastructure, SRE or platform engineering experienceLeadership and initiativeAbility to lead a remote-work teamOrganized and detail orientedExperience working in a Linux or UNIX-like environmentExperience with Infrastructure as Code tooling, such as Ansible or DockerRelational Databases such as MySQL or PostgreSQLExperience with version control using GitExperience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or NagiosEnglish fluency and strong writing skillsExperience with cloud infrastructure such as AWS or OpenStackProficient with VoIP (SIP, RTP and other real-time communication protocols)Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or AsteriskExperience with programming languages such as PHP or LuaBenefitsExtensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting periodMatching 401K program - 100% match on 4%.Employee Stock Purchase Plan after one year of service.Flexible Time Off & Company HolidaysEntrepreneurial work environment partnered with high growth career opportunitiesCompany OverviewSangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. It was founded in 1984, and is headquartered in Markham, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.sangoma.com.