[Remote] Software Engineering Manager - MuleSoft Enablement & Integration Platform (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking a Software Engineering Manager to lead the development of their next-generation Integration Platform. This role involves defining the vision and roadmap for technology enablement, overseeing resource management, and driving adoption of modern integration strategies within the organization.ResponsibilitiesDefine and lead the C4E vision, operating model, and roadmap for technology enablement, platform engineering, and integrationsPartner with architecture and product management to determine platform strategy, roadmap, target state technologyChampion a culture of self-service, reusability, and automation across engineering and product teamsDrive adoption of internal developer platforms (IDPs), CI/CD pipelines, and cloud-native toolingLead the enablement of modern integration strategies (e.g., event-driven architecture, API-first design, microservices)Oversee capacity and resource planning by effectively balancing internal team resources and vendor resources to ensure platform scalability, performance, and reliabilityEvaluate and support vendor selection for technology and system implementorsDevelop, manage, and optimize resource and technology budgetsFocus on stable platform operations, resolve incidents within defined SLAs, and continuously improve operational KPIs and processesEnsure uptime, reliability, and performance while addressing technical issues and maintaining platform healthParticipate in continuous improvement initiatives and system demos for critical redesigns or new technology updatesAdvise on technical solutions, high-level effort estimates, and alternatives for large portfolio epicsOversee vendor code quality, ensure timely testing with appropriate test cases, and drive accountability for vendor deliverablesCollaborate with Product Manager to refine features, decompose epics, and track OKRs to support enterprise product strategyInspire and guide team members through coaching, mentorship, and by fostering a culture of collaboration and innovationEstablish clear goals, provide regular feedback, and foster an environment of accountability and excellence for team membersSupport team growth through training, skill enhancement and opportunities for professional developmentSkillsBachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience5 years Related professional experience1 year Supervisory experience or demonstrated progressive leadership experienceStrong knowledge of platform architecture and system design, skilled in cloud environments and event-driven systemsStrong verbal, written, and professional communication skillsKnowledge of Interoperability Standards (FHIR, CCDA, HL7)Knowledgeable in OKR reporting and ITIL practicesCertified in API design and developmentExperience in optimizing vendor and internal team resourcesExperienced in asynchronous messaging (Apache Kafka, Kafka Streams) for distributed system interoperabilitySkilled in Maven, Jenkins, SonarQube, and Artifactory for build automation and continuous deliveryProficient in cloud technologies (Mulesoft, AWS, Azure), leveraging platform and infrastructure services for seamless integrationCompetent in multi-threading, concurrency, and parallel processing in microservicesStrong production support experience with high-visibility SLAs, fostering cross-team collaborationKnowledge of data platforms (Snowflake, Databricks, Fabric)Effective Agile leader with excellent communication skills, driving iterative development with code reviews and project tracking (Bitbucket, Jira)Strong knowledge of business processes, enabling the alignment of technical solutions with organizational goals and operational needsSkilled in diagnosing and resolving technical platform issuesAbility to forecast capacity needs and allocate resources effectivelyKnowledge of monitoring tools and performance metricsSkilled in creative problem-solving and analytical thinkingDeep understanding of current system and product architectures used by the businessProficiency in managing budgets for platform operationsAbility to influence and lead discussions without formal authorityCoach teams to identify and mitigate risks, reduce waste, and foster continuous improvementPromote innovation and learning within teamsDrive a culture of collaboration and knowledge-sharingFacilitate decision-making processes to ensure business objectives are metMuleSoftSkilled in leading ideation sessions and capturing requirements across teamsAzure Developer Associate (AZ-204)ITIL Certification/API DesignApache KafkaKnowledge of architecture dependency maps and OKR reportingAdvanced DegreeBenefitsCareFirst offers a comprehensive benefits packageVarious incentive programs/plans401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)Company OverviewCareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.