[Remote] Software Engineer Team Manager

Note: The job is a remote job and is open to candidates in USA. SAIC is seeking an experienced Software Engineering Team Manager to lead their ServiceNow technical practice and software delivery team. The role involves driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to customers while managing a high-performing development team.ResponsibilitiesActively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrationsParticipate in design and architecture discussions, providing technical guidance and recommendationsServe as the escalation point for complex technical challenges across ServiceNow implementationsConduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practicesStay current with ServiceNow platform releases, new capabilities, and industry trendsOwn and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quartersDrive platform roadmap conversations and contribute to pre-sales technical discussionsLead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platformLead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvementMentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1sRecruit, onboard, and retain top engineering talentResolve team conflicts and remove blockers to ensure delivery momentumFoster a collaborative, inclusive, and high-performing team cultureAssist in performance evaluations and provide input on team member development plansProvide input on project estimates, resource needs, and capacity planning in partnership with delivery leadershipAssist in tracking project-level budgets and flagging variances or risks to senior managementSupport development of OKRs and KPIs for the team, helping to track progress and report on outcomesServe as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communicationTranslate complex technical concepts into clear, business-friendly communicationLead customer workshops, discovery sessions, and solution presentationsBuild and maintain strong, trust-based customer relationshipsSupport contract renewals, expansions, and statement of work developmentMaintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needsCollaborate with Scrum Masters and Project Managers to support smooth delivery executionContribute to sprint planning, backlog grooming, and capacity discussions as a technical voiceSkills5+ years in a lead developer or technical lead role, with at least 2+ years in a people management or engineering management capacityCandidates must be U.S. Citizens and have the ability to get a secret clearanceCertified Application Developer (CAD)ServiceNow Certified System Administrator (CSA) – requiredDeep hands-on experience with ServiceNow development including: Flow Designer, Business Rules, Script Includes, UI Policies, Client ScriptsIntegration Hub, REST/SOAP API integrationsService Portal / Now Experience / UI BuilderITSM, ITOM, HRSD, CSM, or other ServiceNow product suitesDemonstrated experience overseeing agile/scrum delivery practices, with the ability to assess, adapt, and improve team processes without directly facilitating ceremoniesStrong experience with CMDB design, governance, and data integrity within ServiceNowProven ability to manage data migration and data management initiatives on the ServiceNow platformExperience developing and managing technical roadmaps aligned to business and client objectivesExperience owning project or team-level budgets, including forecasting and variance reportingDemonstrated ability to define and track OKRs and KPIs for engineering teamsStrong experience with customer-facing roles, including requirements gathering and executive communicationProficiency in JavaScript, web technologies, and ServiceNow scriptingExperience with DevOps practices, CI/CD pipelines, and source control (Git)Familiarity with ITIL frameworks and service management conceptsBachelor's degree in Computer Science, Information Systems, Engineering, or a related field required and 9 years of experience. Masters Degree and 7 yearsMultiple ServiceNow Certifications strongly preferred, such as: Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOpsExperience with ServiceNow App Engine and custom application developmentFamiliarity with Performance Analytics, Reporting, and ServiceNow dashboardsExperience in a consulting, managed services, or professional services environmentKnowledge of cloud platforms (AWS, Azure, GCP) and infrastructure conceptsExperience with program-level planning (SAFe, Scaled Agile) across multiple teamsFamiliarity with security and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governanceExperience contributing to pre-sales activities, including RFP responses and solution demonstrationsExposure to AI/ML capabilities within ServiceNow (Now Intelligence, Predictive Intelligence, Virtual Agent)Experience with change management practices to guide organizations through platform adoptionCompany OverviewSAIC specializes in IT, enterprise IT, engineering, and professional services. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.saic.com.