[Remote] Software Engineer - Support

Note: The job is a remote job and is open to candidates in USA. Function Health is an innovative company focused on empowering individuals to live healthier lives through advanced diagnostics and AI-enabled insights. As a Software Engineer - Support, you will ensure the reliability of web platforms for cancer screening by investigating production issues and collaborating with cross-functional teams to deliver secure products that enhance patient outcomes.ResponsibilitiesTriage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code)Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recoveryCollaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomesDefine high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendationCreate and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and 'fix-forward' improvementsDrive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practicesContribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response processSkills2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experienceComfortable reading and making changes in production codebases (bonus if you've worked with ASP.NET Core / C#)Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environmentsStrong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basicsFamiliarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategiesExcellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environmentA strong sense of ownership: you can take an issue from 'something's wrong' → 'here's what it is' → 'here's the fix or the right backlog ticket.'Experience with DICOM, HL7/FHIR, or other healthcare standardsBackground in security & compliance (HIPAA, SOC 2)Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability toolingBenefitsStock options.Comprehensive health, dental, and vision plans for you and your family.Flexible work environment.Team off-sites and wellness initiatives.Competitive vacation policy.A culture that emphasizes continuous learning and personal growth.Company OverviewFunction Health is a health platform offering lab tests to help individuals monitor their health. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.functionhealth.com.