[Remote] Software Engineer Level 4

Note: The job is a remote job and is open to candidates in USA. ICONMA is an Aerospace and Defense company seeking a Software Engineer to support their Remote location. The role focuses on enhancing ServiceNow IT Service Management capabilities, emphasizing Release Management and Digital Product Release processes, while collaborating with stakeholders to improve operational efficiency and automate workflows.ResponsibilitiesWe are seeking a highly skilled ServiceNow Software Developer to support the sustainment, enhancement, and advancement of ServiceNow IT Service Management (ITSM) capabilities, with a strong emphasis on Release Management and Digital Product Release (DPR) processesThis role is responsible for designing, developing, configuring, and maintaining ServiceNow solutions that improve operational efficiency, automate workflows, and enable scalable release governance across the enterpriseDevelop and maintain custom applications, workflows/flows, APIs and other capabilities as needed/assignedDevelop and maintain unit tests as part of development cycleMaintain Knowledge Articles as associated with functionality and as assignedCollaborate on the development and implementation of enhancements to ServiceNow modules such as ITSM, DPR, and othersCollaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business objectivesDevelop and maintain technical documentation, including design specifications, test plans, and user guidesSustain and enhance ServiceNow Release Management capabilities to support enterprise release planning, coordination, and executionImplement and optimize Digital Product Release (DPR) workflows and governance processesAutomate release approvals, deployment schedules, risk assessments, and post-implementation reviewsIntegrate ServiceNow with CI/CD and DevOps tools such as GitHub, Jenkins, Azure DevOps, and other deployment platformsSupport release calendars, dependency tracking, and cross-functional coordinationProvide ongoing application support, defect resolution, and performance tuningAnalyze business requirements and translate them into technical designs and implementation plansIdentify opportunities to leverage AI, automation, and predictive capabilities within ServiceNowMaintain technical documentation, configuration standards, and development artifactsSkillsThe ideal candidate combines deep ServiceNow platform expertise with strong software development skills in JavaScript, Python, and API integrationThe candidate will work closely with process owners, product managers, release managers, and technical teams to deliver innovative solutions that support business objectives and continuous improvement4+ years of experience with ServiceNow configuration, customization, scripting, and developmentBachelor's degree or higher in Computer Science, Information Technology, or a related fieldExcellent technical skills, including: ServiceNow scripting (e.g., Business Rules, Client Scripts, Flow Designer), ServiceNow configuration (e.g., tables, fields, forms)Strong experience with ServiceNow ITSM, particularly Change and Release ManagementDemonstrated experience supporting sustainment and enhancement of enterprise ServiceNow implementationsProficiency in JavaScript and PythonExperience with REST and SOAP APIs, IntegrationHub, and system integrationsHands-on experience with Flow Designer, Script Includes, Business Rules, and Service Catalog developmentKnowledge of CMDB and Common Service Data Model (CSDM)Experience with Agile methodologies and DevOps practicesExcellent analytical, problem-solving, and communication skillsDemonstrated organization skills to successfully track, manage, and report on the status of a wide variety of deliverables in an agile environmentThis role is critical to maintaining and advancing enterprise ServiceNow capabilities that support ITSM and digital product deliveryThe successful candidate will drive automation, improve release governance, and implement innovative solutions that enhance operational efficiency and business outcomesAbility to work independently and as part of a team in a fast-paced remote-work environmentServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow ITSM Implementation SpecialistExperience integrating ServiceNow with CI/CD pipelines and enterprise monitoring toolsServiceNow platform architecture and developmentChange, Release and deployment managementAutomation and process optimizationSystems integrationStrategic thinking and innovationCollaboration and stakeholder engagementStrong initiative and accountabilityMotivated to identify and implement opportunities for improvement in processesMotivated to understand past organizational decisions to enhance future technical and strategic outcomesDemonstrated experience with presenting process improvements to leadershipDemonstrated experience with ServiceNow Incident Management, Request Management, and Knowledge ManagementExperience in Change Management preferredFamiliarity with AI capabilities such as ServiceNow Predictive Intelligence, Virtual Agent, and GenAIPrior experience supporting federal government or highly regulated environmentsFamiliarity with Automated Test FrameworkBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.