[Remote] Software Engineer at Uservoice

Note: The job is a remote job and is open to candidates in USA. UserVoice is a company that values genuine impact over arbitrary metrics, and they are seeking a full-stack Software Engineer to work on UserVoice Discovery, their flagship product feedback platform. The role involves building systems that analyze large-scale customer feedback using AI techniques to help product teams make better decisions.ResponsibilitiesBuild systems that surface patterns, extract signal from noise, and help product teams make better decisionsWork on UserVoice Discovery, our flagship product feedback platformSkills3+ years of professional development experience, with a good mix of back-end and front-end skillsYou're genuinely excited about applying AI/ML techniques to analyze large qualitative data sets — not as a buzzword, but as a real tool for surfacing insight at scaleYou thrive when the problem isn't fully defined. You can navigate uncertainty, make reasonable bets, and iterate toward clarity rather than waiting for perfect requirementsYou're drawn to unexplored territory — whether that's a new technique, an unfamiliar codebase, or a question nobody's asked yet. You explore, form hypotheses, and share what you findQuick to learn new codebases with minimal guidanceYou voice your ideas on engineering, product development, and company operationsAlways searching for the best solutions while considering project goalsComfortable with broad requirements and able to work with evolving specificationsGo, Ruby on Rails, React, Tailwind CSS, AngularKnowledge of both relational and non-relational databasesFamiliarity with Docker/KubernetesExperience with AI/LLM tooling, prompt engineering, or applying machine learning techniques to unstructured text — and the curiosity to go deeperBenefitsCollaborative Environment: Small, tight-knit team working across all company aspectsReputable Clients: Work on products trusted by well-known companiesRetirement Plan: 401kComprehensive Benefits: Fully paid medical, dental, and vision premiums for employees, with substantial contributions for family coverageUnlimited PTO: Take the time off you need to rechargeFlexible Work Week: 4-day work weekCompany OverviewA single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and teams of any size. It was founded in 2008, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 11-50 employees. Its website is http://uservoice.com.