[Remote] Software Engineer (Appian)

Note: The job is a remote job and is open to candidates in USA. Serco is seeking a motivated Software Engineer to join their talented team, supporting the Centers for Medicare & Medicaid Services (CMS), a federal agency within the U.S. Department of Health and Human Services. The Software Engineer will be responsible for designing, testing, planning, implementing, and maintaining applications specific to their Appian Implementation.ResponsibilitiesDesign, test, plan, implement, protect, operate, manage, and maintain applications specific to our Appian ImplementationPerform the role of an Intermediate DeveloperDevelop and unit test code following development standards according to requirementsParticipate in Code Peer reviews of medium complexity ticketsFollow SDLC/SAFE Agile processes during day-to-day workOversee Appian Objects/Packages/Applications from their Creation through Deployment to Higher EnvironmentsContribute to discussion in team ceremonies: Daily Scrum, Design Reviews, Iteration Planning, and PI PlanningOwn and produce design documentation such as Detailed Design Documents, Entity Relationship Diagrams, and Decision MatricesParticipate in Document Peer Reviews (DPR) of deliverables to clientsProvide updates to management for ongoing projectsSupport an On-Call Rotation which includes Weekend Monitoring and DeploymentsJoin and contribute to SRT Calls during outagesWork with business and functional teams to understand functional and technical requirementsWork directly with the stakeholders in joint exploratory design session to provide new business valueUnderstand Acceptance Criteria and Technical Requirements, and develop code accordinglyReview functional and business requirements, provide feedback, and write technical requirementsResponsible for impact analysis of new requirementsAdvise and guide the business in Appian Best Practices.Work directly with the Vendor (Appian Support Team) to maintain our environments: Troubleshoot production issues and make environment changes Restarting Environments Web certificate renewal Applying Environment Hotfixes VPN Configuration Updates FedRAMP Update Validation Intermediate troubleshooting of environment issues. Contribute to Environment Upgrades, including planning, troubleshooting, and assistance in performing UpgradeWork with our internal IT Operations and App Dev teams to maintain our environments: Certificate renewal API Key renewal LDAP/SAML AuthenticationSkillsA Bachelor's degree in a technical discipline2 years of relevant experienceU.S. CitizenshipExperience with Appian and supporting databasesMust be okay working Eastern Standard work hoursMust be okay working on-call once a month (includes weekend support)The ability to travel up to 10%BenefitsMedical, dental, and vision insuranceRobust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract401(k) plan that includes employer matching fundsTuition reimbursement programLife insurance and disability coverageOptional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsEmployee Assistance PlanCompany OverviewSerco provides government services, IT, cybersecurity, logistics, and transportation support in North America. It was founded in 2014, and is headquartered in Herndon, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.serco-na.com.