[Remote] Software Engineer, AI (Senior, Back End)

Note: The job is a remote job and is open to candidates in USA. Kustomer is the industry leading conversational CRM platform perfecting every customer experience. The role involves leading AI driven development across the engineering organization, modernizing systems and workflows, and deploying AI agents to enhance the software development lifecycle.ResponsibilitiesDesign, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at KustomerStay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocityPartner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organizationSkillsProven experience in a developer experience, developer tooling or platform engineering roleExperience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etcAbility to see the big picture across engineering and product to identify systemic inefficienciesExperience with containers and deployment with ECS and Terraform is a big plusDegree in Computer Science or a related disciplinesBenefitsCompetitive salaries and stock options100% healthcare coverage401KWiFi and Mobile reimbursementA generous vacation policyPensionSupplemental health insuranceCompany OverviewKustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service. It is a sub-organization of Meta. It was founded in 2015, and is headquartered in Short Hills, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.kustomer.com.Company H1B SponsorshipKustomer has a track record of offering H1B sponsorships, with 5 in 2025, 5 in 2024, 3 in 2023, 3 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.