[Remote] Software Engineer 5- Customer Service Platform

Note: The job is a remote job and is open to candidates in USA. Netflix is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a seasoned engineer for the Customer Service Platform team to build, test, and deploy features that enhance customer service experiences, particularly focusing on a modern hybrid architecture and Generative AI initiatives.ResponsibilitiesIdeating, building, testing, and deploying robust features that meet both technical and business objectivesCollaborating with Netflix engineering sister teams, product stakeholders and external vendors to deliver comprehensive end-to-end solutionsSkillsExperience with TypeScript or JavaScriptExperience with modern UI framework such as ReactSolid experience in object oriented programming in Java, C++ etc incl. Javascript classSolid experience with API technologies such as GraphQL, gRPC, and RESTSolid knowledge of data structures, DB schema design and modern design patternsExtensive experience integrating internal and/or third-party servicesExperience with cloud computing platforms like Amazon Web ServicesExperience in customer support / account management domainExperience with Generative AI / ML at application levelExperience working with SLOs, SREs, and contemporary observability platformsExperience developing build tooling or delivery automationExperience with distributed systems / cloud deployment / AWS multi regionAn advocate for reliability and operational excellenceA good grasp of UX fundamentalsBenefitsHealth PlansMental Health supportA 401(k) Retirement Plan with employer matchStock Option ProgramDisability ProgramsHealth Savings and Flexible Spending AccountsFamily-forming benefitsLife and Serious Injury BenefitsPaid leave of absence programsFull-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time offFull-time salaried employees are immediately entitled to flexible time offCompany OverviewNetflix is an online streaming platform that enables users to watch TV shows and movies. It was founded in 1997, and is headquartered in Los Gatos, California, USA, with a workforce of 10001+ employees. Its website is https://www.netflix.com.Company H1B SponsorshipNetflix has a track record of offering H1B sponsorships, with 65 in 2026, 310 in 2025, 309 in 2024, 191 in 2023, 261 in 2022, 268 in 2021, 225 in 2020. Please note that this does not guarantee sponsorship for this specific role.