[Remote] Social Moderator (Seasonal)

Note: The job is a remote job and is open to candidates in USA. Major League Baseball (MLB) is seeking a Social Moderator to interact with and assist customers using social media and web chat. The role involves responding to support inquiries on social media, identifying trends, and communicating service changes tactfully.ResponsibilitiesAnswer general and technical questions regarding MLB supported digital productsManage any negative comments with positive responses and helpful informationModerate discussions to promote constructive criticismHelp users troubleshoot basic technical issues in real-timeSkills1-2 years of Customer Service experience with a focus on technology1-2 years of promotional or support social media experienceStrong communication skills to help and instruct users on social mediaExperience writing, editing, and crafting content in the social media space using company voicePositive interpersonal skillsThe ability to retain and provide technical instruction on short noticeKnowledgeable in the use of streaming applications and social platformsKnowledge of Windows, Macintosh, Android, and iOS operating systemsExperience with set-top streaming devices, game consoles, mobile devices, and tabletsCollege degree with a focus on IT or communication preferredFamiliarity with social media support strategiesCompany OverviewMajor League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.mlb.com.



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