[Remote] Social Media & Operations Assistant (Job ID: DUSSAM1)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a premier home services provider based in North Florida, specializing in custom-fitted seamless gutter installations and maintenance. They are seeking a proactive and creative Social Media & Operations Assistant to manage social media content, handle backend operations, and support the business owner in prioritizing tasks.ResponsibilitiesContent Creation: Script, edit, and produce highly engaging short-form video and static content using CapCut and Canva (e.g., turning raw job site photos/videos provided by the owner into polished, branded marketing assets)Calendar Management: Dedicate focused time daily (approx. 2 hours) to mapping out and building a structured social media content calendarReal-Time Marketing: Remain agile enough to deploy immediate, real-time posts based on weather events (e.g., launching targeted gutter marketing during heavy Florida rainstorms)Community Engagement: Actively manage social media channels by handling posting schedules, replying directly to comments/DMs, and proactively driving online community engagementCRM Management: Step in to assist with backend tracking in the Jobber CRM platform—organizing client files, updating the status of unreached leads, and ensuring data integrityAdministrative Coordination: Track incoming emails, locate documentation, and coordinate logistics like Certificates of Insurance (COIs) with the correct contactsSOP Utilization: Follow and help optimize existing Standard Operating Procedures (SOPs) already built out by the company to get up to speed quickly on internal workflowsTask Prioritization: Actively monitor the business owner’s heavy workload and step in to help delegate, structure, and prioritize what needs his immediate focusAccountability: Maintain a confident, assertive communication style—unafraid to set firm deadlines for the owner (e.g., "Dustin, we need this approved by Wednesday afternoon, please prioritize this today")SkillsC1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistanceHigh proficiency with Canva and CapCut (or professional-grade equivalent editing suites)A portfolio of past creative/video work will be requiredDeep understanding of American consumer culture, idioms, and service market expectationsConfident & Direct Communicator: A strong, vibrant personality who speaks up, handles objections gracefully, and is comfortable maintaining accountability with business leadershipIndependent Problem Solver: A right-brain creative who can also think logically on the backend; someone who connects the dots independently rather than relying on micro-managementFluent, accent-neutral English is strictly requiredExperience supporting US-based home services or blue-collar industries is a massive plusPrevious experience with Jobber (or comparable systems like ServiceTitan, Housecall Pro) is highly preferred, but not requiredNative Spanish proficiency is a welcome bonus but is not a requirement for this roleCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.