[Remote] Social Media Manager – Content Creation & Community Engagement

Note: The job is a remote job and is open to candidates in USA. Recruiting from Scratch is a talent firm focused on connecting the best candidates with clients. They are seeking a Social Media Manager to create authentic content, engage with the community, and influence product decisions through real-time interactions, all while maintaining the brand's strong public reputation. Responsibilities • Create high-quality, authentic social content (posts, videos, stories, campaigns) that resonates with the community • Develop deep product expertise to provide real-time support in coordination with Customer Success • Engage with followers with empathy, professionalism, and a service mindset—responding to questions, comments, and conversations • Monitor and analyze performance metrics, identifying insights that refine messaging and campaign strategy • Communicate data needs to analytics teams and collaborate cross-functionally to optimize social impact • Observe trends, audience sentiment, and signals that can influence product direction and improvements • Proactively gather customer feedback through social conversations and bring insights back to Growth and Product • Maintain and expand the brand’s excellent online reputation, including helping sustain a 4.8-star Trustpilot score • Operate independently in a fast-moving environment, taking ownership and driving initiatives without waiting for direction Skills • 5+ years of social media management for a brand, startup, or agency • Strong portfolio of authentic, high-impact content • Experience with design/video editing tools (Canva, Adobe Creative Suite, etc.) • Exceptional customer empathy and understanding of online community dynamics • Comfort analyzing engagement data and adapting strategy accordingly • Ability to thrive with high autonomy, ambiguity, and ownership • High emotional intelligence, strong written and verbal communication, and a resilient, service-oriented mindset • Ability to stay kind, grounded, and human-centered in all interactions • Experience with paid social advertising and performance measurement • Familiarity with social scheduling and analytics tools • Background in community-driven growth or customer support • Passion for community building and understanding how conversations evolve online • Insurance broker-agent license (or willingness to obtain) to expand role capabilities Benefits • 100% employer-paid health, dental, and vision for you and your dependents • Unlimited PTO • 401(k) plan • Remote work stipend • 2-month parental leave • High-autonomy, high-trust culture with zero micromanagement Company Overview • A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware. It was founded in 2021, and is headquartered in Albany, New York, USA, with a workforce of 11-50 employees. Its website is Apply tot his job