[Remote] Social Media Manager

Note: The job is a remote job and is open to candidates in USA. Neon One is a leader in nonprofit software, creating solutions that empower small and mid-sized nonprofits. The Social Media Manager will develop and execute organic social media strategies to enhance brand awareness and engage audiences, while managing content across various platforms to ensure a consistent brand voice.ResponsibilitiesFull ownership of our social media strategy, from ideation to execution, reporting, and optimizationOwn content creation and curation for LinkedIn, Meta, and other relevant platforms focused on customer-centric content that addresses the real-world challenges nonprofit professionals face, focusing on their needs rather than our productsMaintain a consistent brand voice while driving continued growth across following and engagementDevelop a deep understanding of the nonprofit sector and our ICP to ensure all content feels authentic, resonates with our audience, and acts as an extension of Neon One's thought leadershipConcept and execute social-first content, graphics, and lightweight video content (e.g., explainers, ads, how-tos, testimonials) to support storytelling, product marketing, and community engagement across platformsManage daily organic social operations: scheduling, publishing, community engagement, and moderationLeverage AI tools (Gemini, Canva AI, CapCut AI features, etc.) to scale content production while maintaining high creative standards and brand consistencyCollaborate with cross-functional teams to align social media initiatives with broader business goalsStay current on platform updates, emerging trends, and best practices to keep our social presence ahead of the curveMaintain exceptionally high standards for all copy and creative work—every post should be polished, error-free, and on-brandMonitor and analyze performance metrics such as reach, engagement, CTR, follower growth, lead gen, and content resonanceTranslate insights into clear, actionable recommendations to optimize strategy and content in real-timeIdentify what's working, and what's not, and pivot quickly to stay aligned with evolving audience behavior and business goalsSet benchmarks, create weekly reports, and communicate performance to internal stakeholders in a clear, compelling wayDesign and run A/B tests or experiments to refine post formats, messaging, and publishing cadenceSkillsBachelor's degree in Marketing, Communications, or a related field2-4 years of experience owning B2B social media strategy, execution, and reportingBackground in B2B marketing is required; SaaS, nonprofit industry experience is a plusProven track record of driving organic growth (audience, engagement, lead generation) on LinkedIn and MetaExperience using AI tools (Gemini, Canva AI, video editing AI, or similar) to increase content production efficiency and qualityExceptional copywriting and editing skills with meticulous attention to detail and qualityStrong customer empathy and ability to write from the customer's perspective, not the company'sProficiency in graphic design and basic video editing tools (e.g., Canva, Adobe Express, CapCut)Proficiency in social media management tools (e.g., Hootsuite, Sprout Social)Deep knowledge of platform algorithms, features, and content formatsExcellent interpersonal and communication skills, ability to act as the subject matter expert on social media marketingAnalytical thinker with a data-driven approach to problem-solvingAble to collaborate cross-functionally with marketers, creatives, and subject matter expertsNonprofit sector knowledge or experience working with mission-driven organizationsDemonstrated ability to quickly learn new industries and develop deep customer understandingExperience creating educational or thought leadership content for B2B audiencesBackground in content marketing or brand storytellingFamiliarity with marketing automation platforms and how social integrates with broader campaignsCompany OverviewNeon One provides social good organizations with unified tools and services they need to help fulfill their mission. It was founded in 2018, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://neonone.com/.