[Remote] Social Media Content Specialist - Canada-Based REMOTE

Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media managers delivering social media expertise to brands. The Social Media Content Specialist will moderate comments, craft engaging content, and ensure online communities are safe and aligned with client guidelines. Responsibilities Moderating and responding to comments across our clients' social channels using their unique brand voice Writing thoughtful, engaging content to spark conversations and drive engagement Ensuring online communities are safe, respectful, and aligned with client guidelines Escalating issues, insights, or trends to the internal team when needed Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience Skills Demonstrated, high-level proficiency in English, with strong cultural awareness Exceptionally strong written communication skills (spelling, grammar, clarity) in English You live in Canada and are legally allowed to work here You're open and available to work any shift, any day - including weekends You have professional experience managing social platforms, specifically moderating and engaging You know how to write for brands and can adapt your tone for different audiences You know your way around and the ins and outs of all the major social platforms You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged You're organized, reliable, and have excellent customer service instincts You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions You also have an active Facebook account Benefits A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. Company Overview We are dentsu. It was founded in 1968, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is