[Remote] SMB Account Executive (ecommerce)

Note: The job is a remote job and is open to candidates in USA. Rewind is a service that protects critical data for businesses of all sizes, focusing on cloud data backup. They are seeking an SMB Account Executive to manage a full-cycle sales process for small to mid-sized Shopify merchants, ensuring a positive customer experience while driving revenue growth. Responsibilities Run a consistent, end-to-end sales process from qualification through close Lead concise discovery to understand each merchant’s storefront, workflows, and risks Deliver clear, value-driven demos and guide prospects through trials Maintain accurate pipeline hygiene in Salesforce; leverage AI tools to streamline research and follow-ups Prioritize and respond to inbound leads from Shopify Marketplace and marketing channels Drive predictable monthly revenue by managing a steady volume of opportunities Experiment with messaging, sequences, and offers to improve conversion rates across the funnel Run targeted outbound to high-potential merchants within defined ICP ranges Build familiarity with Shopify ecosystem partners and agencies to uncover new opportunities Share trends, objections, and product gaps with Sales and Product teams to improve our overall motion Represent merchant needs internally with clarity and empathy Partner with Customer Support and Customer Success to ensure smooth onboarding and long-term value Participate in team learning rituals, supporting a culture of experimentation and accountability Skills 1+ year of closing experience in SMB SaaS or 1–2 years as a high-performing BDR or SDR ready for an AE role Understanding of ecommerce fundamentals, app ecosystems, and merchant pain points Strong discovery and communication skills; you explain value clearly without jargon A growth mindset: resilient, curious, and comfortable being uncomfortable Commitment to trustworthy, customer-centric, respectful interactions Direct experience with Shopify—either selling into the ecosystem, working for a Shopify merchant, or supporting Shopify merchants in an agency/app environment Experience selling data protection, security, dev tools, or other technical SaaS Familiarity with ecommerce platforms beyond Shopify (BigCommerce, Magento, etc.) Prior quota-carrying ownership in a high-velocity motion Comfort with running fast experiments across outreach, messaging, or demo structure Benefits Flexible work hours Employee stock options Health benefits 3 weeks vacation 7 life leave days 2 Level Up days for professional development 1 volunteer day Summer Fridays and office closed during the holiday break in December Paid parental leave Professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) $1000/year wellness/home office allowance Company Overview Rewind develops an automatic data backup platform. It was founded in 2015, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 51-200 employees. Its website is