[Remote] Small Business Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Small Business Customer Service Representative who will be responsible for delivering exceptional customer service and support to small business customers, ensuring a positive experience throughout their interactions.ResponsibilitiesRespond to incoming customer calls, addressing their questions and providing serviceManage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and servicesDeliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experienceUphold exceptional customer service standards through articulate and effective verbal and written communicationKeep customer accounts meticulously updated with accurate informationSkillsPrior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environmentsExceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactionsProven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skillsComfortable utilizing new technology and have a proven ability to excel in a remote work environmentBenefitsBonusAll full-time employees are eligible to participate in Company benefits, described in more detail here.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!Company OverviewEnova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.