[Remote] Sleep Coach - Customer Service Representative (53547)

Note: The job is a remote job and is open to candidates in USA. Performance Home Medical has been a leader in providing quality products and services since 1995. They are seeking a motivated individual to join their Clinical Team as a Sleep Coach, responsible for assisting patients with medical equipment and providing excellent customer service. The role involves multitasking in a fast-paced environment while ensuring patient satisfaction and effective communication with various stakeholders.ResponsibilitiesAssists PHM patients on the use of the equipment received and achieving insurance coverage criteriaPull patient information though electronic sourcesCorresponds with referrals and patients on a daily basisScheduling patient appointments and assisting Clinicians as directedOther tasks that may be assigned by the direct supervisor or managerTroubleshooting patient issues with equipment, virtually and over the phoneWill provide on the job trainingSkillsTechnologically proficient with strong computer skillsCompassionate and empathetic with a commitment to providing the highest level of patient/customer careResponsible and reliableQuick learnerTeam player that will contribute to a professional and fun working environmentSkilled in the art of de-escalation when problems ariseOperate phone systems in a professional mannerExcellent communication skills, both verbal and writtenProblem solver with a demonstrated track record of high performancePositive attitude and a willingness to assist the team as neededHighly organized and detail orientedDemonstrates strong attention to detail when interpreting patient data, ensuring accuracy and support through a patient-centered approachPrior knowledge / hands-on experience with PAP equipment - PreferredBenefitsMedicalDentalVisionLifeAD&D401kEAP8 paid holidaysComprehensive onboarding and training programCompany OverviewAt Performance Home Medical, our commitment is simple: Patients First—always. It was founded in 1993, and is headquartered in Kent, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.performancehomemed.com/.