[Remote] Site Reliability Engineering Manager II

Note: The job is a remote job and is open to candidates in USA. Flywire is a global payments enablement and software company on a mission to deliver complex payments efficiently. The Site Reliability Engineering Manager II will drive reliability, automation, and performance within the cloud-based infrastructure, mentor team members, and advocate for best practices in production excellence.ResponsibilitiesCoordinate and support daily activities for SREs on the team and partner with their managers to determine approach for managing daily tasksTrack success on the team based on established goals and objectivesWork on issues of limited scope with the ability to find and execute solutions to routine problemsBecome embedded within an Engineering team helping them navigate production excellence and advocate for best practicesMentor team members and drive initiativesDrive a design for a feature while understanding system-wide and architectural concernsUnderstand the basic day-to-day tasks traits of a production environment and participate in on-call supportEngage and collaborate with other disciplines within the design, deployment, operation and optimization of servicesDebug production issues across services and levels of the stack as well as practice incident response and blameless postmortemsIdentifies opportunities both in processes and tools to improve the overall productivity of the teamIdentify great talent and excite them to join our teamProvide estimations, track progress and manage risk as well as team members' timeParticipate in an on-call shift along with other disciplines to respond to incidentsBecome involved in tech communities and add contributions to enhance themLean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goalsSkills5 years of experience within the SRE space2-5 years of leading or managing and developing SRE teamsComfortable with the idea of being or becoming a generalizing specialist as we are aiming to build a multidisciplinary and balanced team based on 't-shaped' individualsExperience with at least one programming language is required as software engineering is an important part of our work and we actively use and support many different platforms and languagesProficient with testing techniques such TDD or BDD will be highly valuedFamiliarity with the container ecosystem, cloud infrastructure, build systems and CI/CD tools is key for being successful at this roleComfortable taking ownership of complex systems challenges and help uncover opportunities for improvementStrong communication and collaboration skills, and most importantly, empathy as we enable, empower and encourage our fellow colleaguesBenefitsCompetitive compensationEmployee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Dynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesCompetitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)Company OverviewFlywire is a payments enablement and software company that simplifies complex payments for its clients and their customers. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.flywire.com.Company H1B SponsorshipFlywire has a track record of offering H1B sponsorships, with 2 in 2026, 14 in 2025, 6 in 2024, 7 in 2023, 18 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.