[Remote] Site Reliability Engineer (USA Only - 100% Remote)

Note: The job is a remote job and is open to candidates in USA. Close is a CRM company that has been operational since 2013, focused on creating communication-first sales software. The Site Reliability Engineer will join the Infrastructure Team to build and maintain the platform that supports all Close systems, ensuring stability and efficiency in a fully remote environment.ResponsibilitiesFully automating our database’s lifecycles with Argo WorkflowEliminating all static credentials where they may beReducing downtime and disruption due to maintenance or disaster to new lowsHelp us improve our multi-region disaster recovery systemSkills5+ years of experience building modern infrastructure systems for Senior 1 & 2 level candidates8+ years of experience for Staff level candidatesYou are respected as an expert on the systems you runYou have been the final point of escalation in the support of mission critical production systemsFamiliarity with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, ElasticsearchStrong grasp of common networking and data transfer protocols such as DNS, HTTP, TCPAbility to speak and write in EnglishLocated in the USA (ET, CT, MT, PT)Contributed open source code related to our tech stackExperience maintaining very large databasesBeen through a successful disaster responseExperience with multi-region architecturesRun MLOps systemsExperience scaling TemporalBenefitsCompensation: Competitive pay plus an organization-wide goal-based bonusPaid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% payParental Leave: Paid leave for primary and secondary caregiversSabbatical: A 1-month paid sabbatical every 5 years with the teamHealthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability401k (US residents): We match your contributions up to 6%, vested immediatelyCompany OverviewA CRM for startups and small businesses with built-in sales communication tools. It was founded in 2011, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.close.com.