[Remote] Site Reliability Engineer (Customer-Facing)

Note: The job is a remote job and is open to candidates in USA. Itron, Inc. is innovating new ways for utilities and cities to manage energy and water. The Site Reliability Engineer will be responsible for designing high-availability systems, maintaining system security, and guiding development teams with best practices while ensuring continuous learning and mentorship within the team. Responsibilities • Design High-Availability Systems - ensure that all of the systems that we deploy and depend on are configured to maintain full uptime. Plan out deployment strategies to ensure that uptime is maintained during upgrades and maintenance. Design and build out infrastructure-as-code projects. Perform resiliency, load, and disaster recovery tests. • Maintain System and Network Security - patch management, ensure that dependencies are kept up to date. Stay informed about zero-day vulnerabilities and any risks that cannot be immediately patched and come up with alternative methods to mitigate their risk. • Logging, Metrics and Alerting - set up and monitor logs, metrics, and alerts for the systems. • Diagnosis and Troubleshooting - diagnose and resolve production issues. Contribute to retrospectives and post-mortems. Participate in the on-call rotation. • Guiding Development Team with Best Practices - working with the development team to ensure that the software being built will be practical to deploy and maintain. • Build Engineering - managing build/deployment pipelines and ensuring best practices are followed in this. • Continuous Learning - Stay up-to-date with industry best practices, tools, and technologies related to infrastructure. • Mentorship - Work with a team of SREs, providing guidance, coaching, and technical expertise in infrastructure management. Skills • 5+ years of experience designing and maintaining application systems in the cloud • Bachelor's degree in a related field or equivalent experience. • People first, technology second. • A deep understanding of operating systems and computer architecture experience • Good programming abilities - for application diagnosis, infrastructure-as-code, and scripting and glue components. • Excellent communication and organizational skills are a must Company Overview • Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. It was founded in 1977, and is headquartered in Liberty Lake, Washington, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Itron, Inc. has a track record of offering H1B sponsorships, with 48 in 2025, 31 in 2024, 44 in 2023, 55 in 2022, 34 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job