[Remote] Site Reliability Engineer - AI Agents

Note: The job is a remote job and is open to candidates in USA. Kraken is one of the world's longest-standing crypto platforms, providing advanced financial infrastructure for a global financial system. The Site Reliability Engineer - AI Agents will be responsible for building and operating the infrastructure that supports AI agent workflows, ensuring reliability and scalability across products while collaborating with various teams to enhance developer experience and platform capabilities.ResponsibilitiesDesign, build, and operate the infrastructure layer supporting AI agent workflows in productionEnsure reliability, scalability, and observability of agentic systems across internal and external productsDesign and develop platform services, APIs, SDKs, and self-service capabilities that allow engineering teams to easily consume AI infrastructure and agent platform servicesManage and maintain the compute, orchestration, and serving infrastructure powering model inference and agent executionImplement robust monitoring, alerting, and incident response procedures tailored to AI/ML workloadsUtilize Infrastructure as Code (IaC) tools such as Terraform to provision and manage cloud (AWS) infrastructure componentsBuild and maintain CI/CD pipelines that support rapid, reliable deployment of AI services and agent workflowsDefine and implement guardrails, failure handling, and recovery patterns specific to agentic and LLM-powered systemsCollaborate with AI and Data Engineering teams to translate experimental agent prototypes into hardened production systemsManage containerized workloads using Kubernetes, ensuring efficient deployment, scaling, and orchestration of AI servicesImplement access controls and security best practices across AI infrastructure environmentsDocument architecture, runbooks, and best practices to support knowledge sharing across the teamSkills5+ years of experience as a Site Reliability Engineer, Infrastructure Engineer, Platform Engineer, or similar role in a production environmentHands-on experience supporting ML infrastructure, model serving, or MLOps workflows in productionExperience building developer platforms, internal tooling, APIs, or SDKs consumed by engineering teams at scaleStrong understanding of platform engineering principles, including developer experience, self-service infrastructure, and API-driven platform designProficiency with Infrastructure as Code tools, particularly TerraformExperience with containerization and orchestration, particularly Kubernetes and DockerSolid understanding of cloud infrastructure, preferably AWSStrong scripting skills (bash/shell) and proficiency in at least one programming language (Python preferred)Experience designing and operating observability, monitoring, and alerting systemsExperience implementing incident response procedures and participating in on-call rotationsStrong collaboration skills working across data, AI, and engineering teamsHigh ownership mindset in a fast-moving, high-stakes production environmentExperience building or operating infrastructure for agent-based or LLM-powered systemsFamiliarity with agent orchestration frameworks (e.g., LangGraph, CrewAI, or similar)Background in data infrastructure, including familiarity with Airflow, Kafka, Spark, or data lake toolingExperience with CI/CD pipelines and deployment automation for AI/ML workloadsExposure to evaluation frameworks and model performance monitoring at scaleExperience working in fast-moving 0→1 environments or platform-building teamsExperience building SDKs, developer tooling, or internal platform products with a strong focus on usability and adoptionExperience with Cloudflare's cloud platform and product ecosystem, including networking, security, performance, and Zero Trust solutionsBenefitsOffers EquityOffers BonusCompany OverviewKraken is a global cryptocurrency exchange platform that allows users to buy, sell, and trade digital assets securely. It was founded in 1911, and is headquartered in Remote First, US, with a workforce of 1001-5000 employees. Its website is https://www.kraken.com/.Company H1B SponsorshipKraken has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.