[Remote] Silver Dollar City - Marketing Agent I, Contact Center (Remote, Year-Round)

Note: The job is a remote job and is open to candidates in USA. Silver Dollar City Parks & Resorts is seeking a Marketing Agent I for their Reservation Center. In this remote, year-round role, agents will answer customer calls, provide information about attractions, and assist with ticket sales while maintaining high levels of customer service.ResponsibilitiesProvide friendly sales and service via phone, chat, email, and social media as assignedClearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channelsContinuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and servicesWork flexible schedules that meet the needs of our business to include weekends and eveningsAssist with projects and possible off-assistance at ticket booth or off-site locationsManage post-sale service issues while remaining calm and following escalation proceduresMaintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visitSpeak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasingObserve safety and security procedures while in the office and on HFE propertiesEnsure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standardsBe receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented toneSkillsMust be at least 18 years of ageProvide friendly sales and service via phone, chat, email, and social media as assignedClearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channelsContinuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and servicesWork flexible schedules that meet the needs of our business to include weekends and eveningsAssist with projects and possible off-assistance at ticket booth or off-site locationsManage post-sale service issues while remaining calm and following escalation proceduresMaintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visitSpeak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasingObserve safety and security procedures while in the office and on HFE propertiesEnsure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standardsBe receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented toneProficient typing skills of 30 wpm. Typing test requiredDemonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service orientedDemonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retentionAcceptable writing skills required to utilize chat, email, or another social channelOccasionally will be required to stand and walk, lifting, carrying, pushing, pulling (max wt. 30#, avg wt. 10#)Frequently required to sitContinuously required to use fine motor skills such as writing, gripping and gripping with wrist motionThe ability to remember locations, understand and carry out instructionsPrefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industryBenefitsFree Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more athttps://herschend.guildeducation.com/partnerCompany OverviewSilver Dollar City is an award-winning 1880s theme park that has been Creating Memories Worth Repeating® 65 years. It was founded in 1960, and is headquartered in Branson, MO, US, with a workforce of 1001-5000 employees. Its website is http://www.silverdollarcity.com.