[Remote] Servicing Travel Advisor III, Chase Travel

Note: The job is a remote job and is open to candidates in USA. JPMorganChase is a leading financial services firm dedicated to helping individuals and small businesses achieve their financial goals. The Chase Travel Advisor III role involves supporting hotel suppliers and managing customer interactions to ensure a seamless travel experience, while also resolving issues and optimizing costs.ResponsibilitiesActs as a liaison between the hotel and the customerUnderstands Chase Travel program requirementsDemonstrates proficiency with the HSG Email Tool (KANA)Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profitsAttends staff and training meetings to stay updated on travel industry trends and office proceduresConsistently meets established Key Performance ObjectivesMaintains accurate logs to ensure precise productivity measurementAchieves team metrics and KPIsRemains compliant with all Chase Travel eLearning requirementsSkillsDemonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirementsMust have knowledge of SABRE CRSExhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skillsPossesses comprehensive knowledge of Chase Travel programs, products, and proceduresRequires a minimum of one year of Chase Travel CORE experienceDemonstrates advanced proficiency in using multiple screens in an online environmentShows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking toolsStrong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalitiesExcellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekendsWorking knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essentialBenefitsComprehensive health care coverageOn-site health and wellness centersA retirement savings planBackup childcareTuition reimbursementMental health supportFinancial coachingCompany OverviewWith a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.jpmorganchase.com.Company H1B SponsorshipJPMorganChase has a track record of offering H1B sponsorships, with 3471 in 2025, 3469 in 2024, 3395 in 2023, 3594 in 2022, 2515 in 2021, 2495 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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