[Remote] Services Product Manager for Thermal Systems (Global)

Note: The job is a remote job and is open to candidates in USA. Vertiv is a global leader in critical digital infrastructure and continuity solutions. The Global Product Manager – Thermal Services is responsible for defining, developing, and scaling the global thermal lifecycle service portfolio, ensuring services are standardized, scalable, and aligned to customer outcomes.ResponsibilitiesDefine and own the global thermal services portfolio strategy across the service lifecycle, from project services (e.g., commissioning, startup, validation) to recurring and advanced lifecycle servicesTranslate customer requirements for uptime, energy efficiency, compliance, and risk reduction into standardized thermal service offeringsDevelop clear service definitions, including scope, entitlements, deliverables, and differentiation across service tiersLead global rollout of thermal service offerings, ensuring consistent adoption and execution across regionsDevelop and maintain standardized service artifacts including:Statements of Work (SOWs)Standard Operating Procedures (SOPs)Service delivery playbooks and enablement materialsBalance global standardization with regional flexibility to meet local market, regulatory, and customer requirementsPartner with R&D, engineering, and product teams to influence thermal product designs for serviceability, digital readiness, and lifecycle supportCollaborate with regional execution teams and external service partners to define scalable delivery modelsLead introduction of new thermal service offerings through pilots, refinement, and global deploymentDefine value‑based pricing frameworks aligned to customer outcomes such as uptime, energy efficiency, asset life extension, and operational risk reductionPartner with Sales, Finance, and Services leadership to establish pricing guidance, margin expectations, and commercial modelsSupport sales enablement through clear positioning, value propositions, and customer ROI narrativesMonitor service adoption, execution quality, customer satisfaction, and financial performanceLeverage field feedback, performance data, and installed base insights to continuously refine service offeringsDrive continuous improvement in service consistency, scalability, and customer outcomesSkillsBachelor's degree in Engineering or a related technical field7–12+ years of experience in lifecycle services, service product management, thermal infrastructure, or related rolesStrong understanding of thermal systems and cooling technologies in critical environmentsProven experience working cross‑functionally with engineering, R&D, regional execution teams, and external partnersDemonstrated ability to operate in a global, matrixed organization and drive alignment across regionsCompany OverviewVertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities. It was founded in 2016, and is headquartered in Westerville, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.Vertiv.com.Company H1B SponsorshipVertiv has a track record of offering H1B sponsorships, with 2 in 2026, 12 in 2025, 1 in 2024, 7 in 2023, 12 in 2022, 15 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.