[Remote] ServiceNow Technical Consultant (SPM)

Note: The job is a remote job and is open to candidates in USA. Astrica is a company focused on reimagining the ServiceNow partnership by blending smart automation with human-first change management. They are seeking a ServiceNow Technical Consultant to implement solutions on the ServiceNow platform, lead best practices, and collaborate with team members to achieve project goals.ResponsibilitiesDazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiencesBuild Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and qualityInfluence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activitiesDrive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement ManagerOwn the technical quality on customer projects, participate in code reviews, and oversee go-live planning effortsAssist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirementsParticipate in internal knowledge sharing, coaching, and collaboration activities and initiativesSkills3+ years of ServiceNow platform experience, including hands-on expertise in Strategic Portfolio Management (SPM) (Demand, Project, Portfolio, and Resource Management)3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate business needs into scalable technical solutionsProven experience in Agile delivery, leading sprint ceremonies, refining user stories, decomposing epics, and aligning development to business prioritiesStrong capability in solution design and technical oversight, including estimation, guiding development/configuration, and enforcing best practices across integrations, data models, and instance managementDemonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom SPM solutions, and driving adoption and business valueExperience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application developmentCSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM)Suite CertificationsCompany OverviewAstrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations. It was founded in 2022, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://astrica.com/.