[Remote] ServiceNow Support Analyst

Note: The job is a remote job and is open to candidates in USA. Talent Groups is seeking a ServiceNow Support Analyst for a 9-month contract to assist in a high-profile ServiceNow migration initiative. The role focuses on ticket management, data entry, and supporting the transition from legacy platforms to a unified ServiceNow environment.ResponsibilitiesMonitor vendor ticketing systems and transfer updates into ServiceNowPerform high-volume, detail-oriented data entry to maintain accurate recordsEnsure data integrity and consistency across multiple platformsTrack and manage tickets through resolution while maintaining thorough documentationAssist with migrating information from Cherwell and Netcracker into ServiceNowTransfer ticket history, comments, and supporting documentationSupport the implementation and adoption of the new ServiceNow environmentPartner closely with the Service Desk leadership team throughout the migration processProvide light hardware and software support as workload permitsAssist end users with routine service requestsMaintain organized documentation and follow established support processesSkillsHands-on experience with ServiceNow (required)Experience working with web-based ticketing systemsStrong data entry skills with exceptional attention to detailProficiency with Microsoft Office 365, including Outlook, Teams, and ExcelExcellent organizational and time management skillsAbility to work independently in a remote environmentAvailability to work Alaska Time Zone business hoursExperience with Cherwell ticketing systemsExperience with NetcrackerPrevious service desk or IT support experienceExperience supporting system migrations or technology implementationsStrong written and verbal communication skillsBenefits9-month contract as a W2 employee of Talent Groups.Remote, located in Alaska, or on the West Coast (Pacific or Mountain time zone).Monday - Friday, 8:00 am - 5:00 pm Alaska Standard Time.Company OverviewTalent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries. It was founded in 2018, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https://talentgroups.com/.