[Remote] ServiceNow Product Manager - HRSD Lifecycle Events

Note: The job is a remote job and is open to candidates in USA. RTX is the world's largest aerospace and defense company, dedicated to solving complex problems through innovation. They are seeking a ServiceNow Product Manager for HR Service Delivery (HRSD) – Lifecycle Events to oversee the strategic ownership and delivery of onboarding, offboarding, and employee transition capabilities within the organization.ResponsibilitiesOwn and articulate the product vision and strategy for ServiceNow HRSD Lifecycle EventsConduct market research, platform benchmarking, and trend analysis to identify best practices and new capabilities in employee lifecycle automationDefine and maintain a multi‑year product roadmap aligned to enterprise HR priorities, compliance requirements, and the broader ServiceNow platform strategyEstablish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value realization metricsServe as the primary executive-facing point of contact for the end-to-end employee transition experience delivered through ServiceNowBuild and sustain trusted partnerships with HR business leaders, COEs, IT, Security, and cross-functional teamsLead strategic discovery sessions to identify opportunities for automation, standardization, user experience improvement, and risk reduction within onboarding and offboarding processesAct as a thought partner on ServiceNow HRSD Lifecycle capabilities and best practices, guiding leaders toward the right investmentsLead demand management, ensuring transparent and outcome‑driven prioritization across global HR stakeholdersBalance strategic initiatives, compliance mandates, operational priorities, and platform healthDefine and track product success metrics including cycle‑time improvement, automation effectiveness, adoption, and user satisfactionDeliver regular reporting on outcomes, risks, value delivered, and roadmap progress to senior leadershipTranslate product strategy into epics, features, and a prioritized product backlog for HRSD Lifecycle EventsDefine feature-level functional requirements, employee journey flows, business rules, and service design in partnership with architects and platform engineeringLead backlog refinement to ensure user stories are well defined, estimated, and sequenced for developmentMaintain clear and high‑quality documentation to support development, testing, support teams, and ongoing operationsStay current on ServiceNow HRSD and Lifecycle Events capabilities, releases, roadmaps, and best practicesIdentify opportunities to simplify, standardize, or retire legacy onboarding/offboarding workflows and customizationsPromote intuitive, employee-centered design across all transition experiencesEnsure all solutions align to platform standards, architectural principles, and long-term scalabilityPerform hands‑on business analysis, translating HR business needs into story‑level functional and technical requirements with clear acceptance criteriaPartner closely with developers throughout story development, providing clarification and iterative solution design supportLead or coordinate functional testing, test case management, and defect triage specific to transition workflows and Lifecycle Events automationCoordinate and support User Acceptance Testing (UAT) with HR, IT, and cross-functional stakeholdersOversee story implementation, release readiness, and post‑deployment validationProvide light project oversight, managing risks, dependencies, timelines, and cross‑team coordinationSkillsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 10 years prior relevant experience, including 5 as a Product ManagerHands-on experience with ServiceNow HR Service Delivery, preferably including Lifecycle EventsStrong understanding of product management practices, including roadmap planning, prioritization, and value measurementProven ability to perform business analysis, write high‑quality requirements, and support delivery teamsExperience working in Agile or hybrid delivery modelsExcellent communication and stakeholder management skillsServiceNow certifications (CSA, CIS, or domain-specific certifications)Experience in large, highly regulated, or global organizationsExperience with ServiceNow platformExperience partnering with system integrators or managed service providersExperience or certification with Agile or Scaled Agile FrameworkBenefitsCompensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programsParental (including paternal) leaveFlexible work schedulesAchievement awardsEducational assistanceChild/adult backupMedical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidaysAnnual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreementCompany OverviewRTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense. It was founded in 2020, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is http://rtx.com/.