[Remote] ServiceNow Platform Administrator

Note: The job is a remote job and is open to candidates in USA. Mastech Digital is seeking a ServiceNow Platform Administrator for a long-term contract position. The role requires expertise in ServiceNow platform administration, including ITSM modules and integrations, while providing support and governance for the platform.ResponsibilitiesCore Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDMSPM modules, including Demand and Project Portfolio Management (PPM)Additional ServiceNow modules, including ITOM, SecOps, and CSMREST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubExperience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityAbility to use AI capabilities in daily work to improve productivity and solution qualityStrong communication, troubleshooting, organizational, and rapid task switching skillsSkillsServiceNow platform administrator / architect experience in two or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDMServiceNow platform administrator / architect experience in two or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)ServiceNow platform administrator / architect experience in two or more of the following areas: Additional ServiceNow modules, including ITOM, SecOps, and CSMServiceNow platform administrator / architect experience in two or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubMinimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural supportCurrent ServiceNow Certified System Administrator (CSA) certification is requiredExperience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDBExperience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityAbility to use AI capabilities in daily work to improve productivity and solution qualityStrong communication, troubleshooting, organizational, and rapid task switching skillsKnowledge/experience of SDLC practicesEffective liaison leading technical development teamsStrong facilitation skills to effectively lead discussions across multiple groupsOral and written communication skills including presenting to managementKnowledge/experience with Agile MethodologiesKnowledge/experience of SDLC practicesChange Management and Configuration Management (VersionOne, ServiceNow, etc)Application Lifecycle Management (ALM)Problem/Risk ManagementMS Office SuiteKnowledge in AI tools (Github Copilot, Playwright)ITIL certificationExperience in two (2) or more of the following areas: Core Platform/ ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/ CSDMExperience in two (2) or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)Experience in two (2) or more of the following areas: Other ServiceNow modules, including ITOM, SecOps, and CSMExperience in two (2) or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubCompany OverviewMastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP It was founded in 1986, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is http://www.mastechdigital.com/.Company H1B SponsorshipMastech Digital has a track record of offering H1B sponsorships, with 50 in 2026, 399 in 2025, 496 in 2024, 540 in 2023, 947 in 2022, 681 in 2021, 751 in 2020. Please note that this does not guarantee sponsorship for this specific role.