[Remote] ServiceNow Platform Administrator

Note: The job is a remote job and is open to candidates in USA. PlanIT Group, LLC is seeking a Certified ServiceNow Platform Administrator/Architect with extensive experience in ServiceNow administration and configuration. The role involves providing platform administration, user support, integration coordination, and architectural guidance to support IT Service Management (ITSM) requirements.ResponsibilitiesPerform day-to-day administration, maintenance, and operations of the ServiceNow platformAdminister users, groups, roles, ACLs, and overall platform configurationManage platform updates, patches, releases, instance clone activities, and upgradesMonitor platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistanceSubmit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDBPerform monthly ServiceNow SOX audit activities as defined by US Government ClientMaintain ServiceNow foundation data and ensure data qualityPlan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as neededConfigure and support workflows, business rules, forms, catalogs, reports, dashboards, and notificationsRecommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviewsConfirm that all configurations conform to US Government Client standardsImplement assigned Change RequestsPerform CAT/functionality tests prior to production implementationsSupport system interfaces, eBonding, and internal services (e.g., eAccess)Coordinate and support integration between ServiceNow and other enterprise systemsProvide architectural guidance for platform design, integration strategy, and long-term maintainabilitySupport REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubProvide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset ManagementProvide Change Management administration, oversight, and operational supportPerform Risk Management oversightUnit test systems and provide SIT/CAT plans and assistanceSupport Automated Test Framework (ATF), regression testing, and customer acceptance testingDocument and verify that all work meets US Government Client standardsAct as an escalation point for US Government Client ServiceNow support for end-user inquiries and consultationPerform application and end-user support; serve as a ServiceNow Subject Matter Expert (SME)Provide ServiceNow education and training to end users and stakeholdersCollaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviewsProvide new development requirements as neededSkillsCurrent ServiceNow Certified System Administrator (CSA) certification is requiredA minimum of eight (8) to twelve (12) years of relevant experienceA degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four (4) additional years of related experience are requiredExperience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDBExperience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityKnowledge and experience with SDLC practices and Agile methodologiesKnowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM)Knowledge and experience of Problem and Risk ManagementProficiency in MS Office SuiteAbility to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution qualityStrong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiencesStrong facilitation skills to lead discussions across multiple groups and technical development teamsStrong troubleshooting, organizational, and rapid task-switching skillsProven ability to work independently with minimal directionDetailed knowledge of applicable security policies and standardsITIL certificationExperience in two (2) or more of the following ServiceNow module areas: Core Platform / ITSM modules: Incident, Change, Problem, Knowledge Management, and CMDB/CSDM, SPM modules: Demand and Project Portfolio Management (PPM), Additional modules: ITOM, SecOps, and CSMREST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubBenefitsWork_model: [remote]Pass a client mandated clearance process to include drug screening, criminal history check and credit check.Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.All overtime must be pre-approved in writing by the client manager or his/her designated representative.Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women.Company OverviewPlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. It was founded in 2010, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 51-200 employees. Its website is http://planitgroup.com.