[Remote] ServiceNow Platform Administrator

Note: The job is a remote job and is open to candidates in USA. Infosys Public Services is seeking a ServiceNow Platform Administrator to join their team. The role involves administration, configuration, and architectural support of the ServiceNow platform, ensuring effective management of core modules and integrations while providing end-user support and training.ResponsibilitiesMinimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural supportCurrent ServiceNow Certified System Administrator (CSA) certification is requiredExperience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDBExperience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityAbility to use AI capabilities in daily work to improve productivity and solution qualityStrong communication, troubleshooting, organizational, and rapid task switching skillsSkillsMinimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural supportCurrent ServiceNow Certified System Administrator (CSA) certification is requiredExperience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDBExperience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configurationExperience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notificationsExperience managing platform updates, releases, instance clone activities, patches, and upgradesExperience monitoring platform performance, instance health, and maintenance activitiesExperience supporting integrations between ServiceNow and other enterprise systemsExperience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviewsExperience maintaining platform governance, compliance, data quality, documentation, and SOX audit activitiesExperience providing end-user support, training, and operational guidanceWorking knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidanceExperience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testingExperience providing architectural guidance for platform design, integration strategy, and long-term maintainabilityAbility to use AI capabilities in daily work to improve productivity and solution qualityStrong communication, troubleshooting, organizational, and rapid task switching skillsITIL certificationExperience in two (2) or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDMSPM modules, including Demand and Project Portfolio Management (PPM)Other ServiceNow modules, including ITOM, SecOps, and CSMREST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubBenefitsMedical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffCompany OverviewInfosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. It was founded in 1981, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.infosys.com.Company H1B SponsorshipInfosys has a track record of offering H1B sponsorships, with 738 in 2026, 5770 in 2025, 5904 in 2024, 7774 in 2023, 7652 in 2022, 5598 in 2021, 9512 in 2020. Please note that this does not guarantee sponsorship for this specific role.