[Remote] ServiceNow Engineer

Note: The job is a remote job and is open to candidates in USA. Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. They are seeking a ServiceNow Engineer to define system scope, develop technical specifications, and execute full lifecycle application development while ensuring solutions align with customer needs.ResponsibilitiesResponsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service deliveryEnsures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectivesProvides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment managementSupports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processesCollaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainmentResponsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standardsProvides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutionsDocuments and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycleDevelops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team membersCollaborates closely with development teams to oversee solution implementationEvaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processesActs as a liaison between technical and non-technical stakeholdersPrepare detailed specifications for application buildsAssist with user story creation and groomingResponsible for coding, testing, debugging, and creating technical documentationTechnical knowledge and responsibility of all phases of applications systems analysis and programmingUnderstands the business or function for which the application is designedInstructing, directing, and checking the work of other technical team membersAdept at developing front-end portals, and back-end console developmentExperience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSONExperience building scoped applicationsOther Duties as AssignedSkills7+ years overall IT experience with significant ServiceNow implementation and engineering experienceIT application system experience in technology solution deliveryExperience with platform customization in relevant delivery platformsExperience with custom application development including Custom Service Portal widget creationDeveloping and customizing core applications such as Incident, Problem, Change, Knowledge, and Service CatalogExperience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJSLeading and mentoring Junior ServiceNow team membersImplementing systems using the Agile/Scrum methodologyExperienced in Section 508 complianceAbility to support customers during EST hoursExcellent oral and written communication skillsExcellent analytical and organization skillsAbility to obtain and maintain an HHS Public TrustMust be eligible to work in the United States without sponsorship due to clearance requirementIntegration experience (SOAP, REST, and JSON as well as JDBC and file imports)Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or ApigeeAdministration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plusExperience with rebuilding and refactoring legacy applications in ServiceNow is a plusExperience conducting ServiceNow instance upgradesServiceNow Developer Certification is strongly preferredActive HHS Public TrustPrior, successful experience working in a remote environmentBenefitsComprehensive medical, dental, and vision careMatching 401K and profit sharingPaid time offTraining time for personal developmentFlexible spending accountsEmployer-paid life insuranceEmployer-paid short and long term disability coverageAn education assistance program with potential merit increases for obtaining a work-related certificationEmployee recognition, and referral programsSpot bonusesOther benefits that help provide financial protection for the employee and their familyCompany OverviewIGS is a solutions provider, partnering with the Federal Government, to tackle the most challenging issues included interoperability, data analytics, business/clinical applications and operations, program/project management. It was founded in 2007, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.initiatesolutions.com/.