[Remote] ServiceNow Business Process Consultant PSDS

Note: The job is a remote job and is open to candidates in USA. Kforce Inc is seeking a ServiceNow Business Process Consultant to lead process design and requirements definition for Public Sector Digital Services initiatives. This role involves translating government agency needs into standardized workflows and automation frameworks to support rapid ServiceNow deployments.ResponsibilitiesLead discovery workshops with public sector stakeholders (federal, state, local)Gather And Document: Current-state (manual or fragmented) processesFuture-state digital workflowsBusiness, regulatory, and compliance requirementsTranslate Agency Needs Into: User stories, process flows, and functional requirementsIdentify standardization opportunities across agencies and use casesDesign end-to-end business processes aligned to PSDS capabilities: Citizen/constituent servicesCase management and service deliveryGovernment employee workflowsDefine: Intake models and request typesCase lifecycle stages and SLAsEscalation and resolution workflowsEnsure alignment to ServiceNow best practices and out-of-the-box capabilitiesHelp define and document PSDS accelerators and reusable process frameworksSkills5-8+ years of experience in business process consulting, preferably with ServiceNow or enterprise workflow platformsProven Experience With: Process discovery, mapping, and redesignRequirements gathering and documentationFamiliarity With: Case management and service delivery modelsWorkflow automation conceptsExperience working with cross-functional stakeholders in complex environmentsStrong communication skills with ability to simplify complex processesExperience with ServiceNow (PSDS, CSM, HRSD, or ITSM)Background supporting public sector or regulated environmentsExperience building process accelerators or standardized delivery frameworksFamiliarity With: Agile/Scrum delivery modelsUser story creation and backlog managementExposure to AI-enabled workflows or automation strategiesBenefitsMedical/dental/vision insuranceHSAFSA401(k)Life, disability & ADD insurance to eligible employeesSalaried personnel receive paid time offHourly employees are not eligible for paid time off unless required by lawHourly employees on a Service Contract Act project are eligible for paid sick leaveCompany OverviewKforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. It was founded in 1962, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.kforce.com/.Company H1B SponsorshipKforce Inc has a track record of offering H1B sponsorships, with 134 in 2026, 792 in 2025, 667 in 2024, 734 in 2023, 843 in 2022, 1197 in 2021, 858 in 2020. Please note that this does not guarantee sponsorship for this specific role.