[Remote] ServiceNow Business Analyst (Technical)

Note: The job is a remote job and is open to candidates in USA. LightFeather is looking for a Senior Technical ServiceNow Business Analyst to drive requirements definition and solution design across federal government accounts. The role involves converting complex mission objectives into scalable ServiceNow implementations while ensuring compliance with federal standards.ResponsibilitiesFacilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements in alignment with agency objectivesConvert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery modelPerform gap assessments comparing existing legacy workflows against ServiceNow out-of-the-box capabilities to inform build vs. configure decisionsPartner with the Agile Coach to develop, document, and roll out delivery processes and SOPs that drive consistency across all ServiceNow program teamsOwn backlog quality — reviewing each user story for completeness, accuracy, and clarity to ensure every item satisfies the team's Definition of Ready before sprint intakeMentor junior analysts and developers on federal domain context, business intent, and ServiceNow platform best practicesConduct peer reviews of functional designs and test scripts as part of the team's quality assurance processBuild end-to-end process maps, workflow diagrams, and data models to document service delivery flowsCounsel government clients on platform best practices, actively steering designs away from unnecessary customization and long-term technical debtPartner with Solution Architects to validate that functional requirements are technically sound and deliverableEnsure all designs conform to federal IT requirements including Section 508 accessibility standards and FISMA/NIST security controlsOwn UAT planning and execution — authoring test scripts, coordinating sessions with agency personnel, and tracking outcomesProduce federal-standard documentation including SOPs, end-user guides, and training materialsSkillsU.S. Citizenship and eligibility to obtain and maintain a Secret-level security clearanceBachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platformDemonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies)Hands-on experience delivering within Agile/Scrum teamsDeep familiarity with ServiceNow ITSM plus at least one additional workflow module (ITOM, HRSD, SPM, ITAM, or custom application development)Working proficiency with backlog management tools such as Jira, ServiceNow Agile, or Azure DevOpsSkilled in process mapping tools (Visio, LucidChart, or equivalent)ServiceNow Certified System Administrator (CSA) — REQUIREDITIL v4 Foundation or higherPMPCSMSAFe PO/PMCompany OverviewLightFeather is an IT consulting firm that provides UI/UX design, DevSecOps, cybersecurity, analytics, data science, and cloud services. It was founded in 2018, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is https://lightfeather.io.