[Remote] ServiceNow Business Analyst (mid-level)

Note: The job is a remote job and is open to candidates in USA. Bravium Consulting is a dynamic firm specializing in technology and management consulting for public and private sector clients. They are seeking a skilled ServiceNow Business Analyst to support federal government clients by analyzing and defining requirements for ServiceNow implementations and enhancements, ensuring solutions meet business needs and quality standards.ResponsibilitiesCollaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancementsFacilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standardsDesign and document business processes, workflows, functional specifications, user stories, and test plansLead and support system and user acceptance testing to ensure solutions meet business requirements and quality standardsPartner with technical teams to validate functionality and ensure solutions are built to specificationsDevelop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvementConduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiencesSkillsBachelor's degree (or equivalent experience) in Business, Information Systems, Computer Science, or related fieldU.S. Citizenship is requiredActive Public Trust clearance or the ability to obtain oneMinimum 5 years of business analysis experience, preferably in a government or federal consulting environmentHands-on experience with ServiceNow, including familiarity with common modules and functionalityProficiency in developing business process documentation using Microsoft Visio or similar toolsExperience translating business needs into detailed technical requirementsFamiliarity with the Software Development Life Cycle (SDLC) and ITSM best practicesUnderstanding of Agile methodologies and tools (e.g., Jira, Confluence)Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectivelyDemonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholdersBenefits15 PTO days11 paid holidaysMedical InsuranceDental InsuranceVision InsuranceShort Term and Long Term Disability coverage with 100% premium support401k Program with Bravium matching 100% of up to 4% of salaryTraining ProgramEmployee Assistance ProgramMaternity LeavePaternity LeaveAnnual performance bonusesReferral bonusFlexible work arrangementsAccess to robust training and professional development programEmployee Assistance Program (EAP) for mental health and wellness supportCompany OverviewBravium Consulting Inc. is a Maryland based Woman Owned Small Business (WOSB) specializing in Management and Technology Consulting. It was founded in 2010, and is headquartered in Rockville, Maryland, USA, with a workforce of 51-200 employees. Its website is https://braviumconsulting.com.