[Remote] ServiceNow Business Analyst

Note: The job is a remote job and is open to candidates in USA. LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams, translating complex mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards.ResponsibilitiesLead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goalsTranslate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworksConduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionalityCollaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader programReview all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planningProvide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growthConduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery teamDevelop detailed process maps, workflows, and data models to visualize end-to-end service deliveryAdvise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debtCollaborate with System Architects to ensure functional designs are technically feasibleEnsure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controlsDevelop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnelCreate federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training DecksSkillsU.S. CitizenshipAbility to obtain and maintain a Secret Level security clearanceBachelor's degree in Computer Science, Information Systems, Business Administration, or a related field5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platformProven experience working in the federal contracting space (DoD, DHS, or Civilian agencies)Experience working in an Agile/Scrum environmentDeep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications)Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog managementProficiency in Visio, LucidChart, or similar tools for process mappingServiceNow Certified System Administrator (CSA) - REQUIREDITIL v4 Foundation (or higher)Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM)Company OverviewLightFeather is an IT consulting firm that provides UI/UX design, DevSecOps, cybersecurity, analytics, data science, and cloud services. It was founded in 2018, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is https://lightfeather.io.