[Remote] ServiceNow Business Analyst

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking a ServiceNow Business Analyst to capture and implement requirements for the ServiceNow platform. The role involves collaborating with stakeholders and IT teams to define business needs, translate them into acceptance criteria, and ensure effective implementation of those requirements.ResponsibilitiesPartner with stakeholders to:Gather and define requirements representing the customer needWrite User Story Acceptance Criteria based on analysis of business requirements and desired resultAsk probing questions to ensure requirements are complete, aligned and technically feasibleWrite clear Test Scripts, validate stories and assist with analysis and reporting of testing defectsWork closely with architects and developers to ensure requirements are understood and solution designs are aligned with platform capabilitiesResponsible for holistically understanding both the business and technical aspects of the ServiceNow platform modulesMay also be asked to write knowledge articles and documentation that describes features and functionality for technical and business usersOther related duties as neededSkillsBachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 5 years' experience as a Business Analyst2+ years' experience in a supporting role in the ServiceNow Platform with experience with a variety of areas within the ServiceNow PlatformSkilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and RTX internal customers to define functional specifications that meet user requirements and are technically sound with excellent writing ability for producing concise and accurate user stories, acceptance criteria and process documentationStrong Excel and Visio SkillsITIL and / or HRSD certificationServiceNow certificationServiceNow Certified System Administrator (CSA)BenefitsCompensationHealthcareWellnessRetirement and work/life benefitsCareer development and recognition programsParental (including paternal) leaveFlexible work schedulesAchievement awardsEducational assistanceChild/adult backup careMedical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidaysAnnual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreementCompany OverviewRTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense. It was founded in 2020, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is http://rtx.com/.